Jessica Welch
Summary
Highly motivated sales professional with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving the buying experience and elevating the company profile within the targeted market. Effectively demonstrate products, overcome objections and close sales. Strong negotiating skill, diplomatic in communicating with customers to build long term, productive relationships.
Overview
14
14
years of professional experience
Work History
Internet Sales Lead & Business Development
Young Buick GMC
05.2024 - Current
- Trained sales staff on company procedures and salesmanship.
- Updated company website with deals and product packages.
- Responded to internet inquiries and phone calls in timely matter.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Set up appointments with interested customers according to schedule availability.
Back Up F&I Manager
Young Buick GMC
01.2024 - Current
- Worked with lending institutions to secure financing and fulfill contracts.
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Proactively identified solutions for customers experiencing credit issues.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Sales Associate
Young Buick GMC
01.2023 - Current
- Demonstrated vehicles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Stephen Wade Auto Center
09.2021 - 10.2022
- Greeting and actively listening to customers regarding purchasing needs and provide recommendations based on requirements
- Responsible for managing and prioritizing numerous buyer relationships
- Oversee all special finance customers and work directly with lead source company
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Staying up to date on all automotive news, trends and all product knowledge
- Using consultative sales process to match customers with vehicles suiting their needs
- Demonstrating vehicles to highlight features and benefits based on customer needs
- Built rapport with clients by providing quality customer service and problem solving
- Educating on financing options, interest rates and leasing options
- Collect credit application, financial documents and all legal documentation required by the state.
Sales Associate and Business Development
Young Automotive Group-Buick GMC
06.2017 - 09.2021
- Greeting and actively listening to customers regarding purchasing needs and provide recommendations based on requirements
- Responsible for managing and prioritizing numerous buyer relationships
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Staying up to date on all automotive news, trends and all product knowledge
- Using consultative sales process to match customers with vehicles suiting their needs
- Daily review of all inventory on the lot and incoming
- Exhibiting a thorough understanding of available products, answering customer questions in a timely manner and seeking the assistance of others when necessary
- Demonstrating vehicles to highlight features and benefits based on customer needs
- Strategically negotiate with customers to close on a deal and increase sales
- Built rapport with clients by providing quality customer service and problem solving
- Educating on financing options, interest rates and leasing options
- Collect credit application, financial documents and all legal documentation required by the state
- Proficient in several CRM applications, desking applications and computerized inventory systems
- Maintained top sales professional for several years.
Customer Service Representative
State Farm Mutual Automobile Insurance Company-Kimberly Stephens
04.2010 - 06.2017
- Respond to telephone inquiries, providing quality service to customers inquiring about products or policy information
- Listen attentively to caller needs to ensure a positive customer experience
- Strive for quick complaint resolutions; commended by supervisor on ability to de-escalate and resolve problems on the first call
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Education
Science-Health & Wellness -
Eagle Gate College
Layton, UT10.2014
Skills
- Communication skills
- Friendly and Enthusiastic
- Leadership
- Time management
- Contract Negotiation
- Sales and Marketing
- Website Maintenance
- Lead generation strategies
- Problem solving
- Building rapport
- Sales closing
- Competitive
Timeline
Internet Sales Lead & Business Development
Young Buick GMC
05.2024 - Current
Back Up F&I Manager
Young Buick GMC
01.2024 - Current
Sales Associate
Young Buick GMC
01.2023 - Current
Sales Associate
Stephen Wade Auto Center
09.2021 - 10.2022
Sales Associate and Business Development
Young Automotive Group-Buick GMC
06.2017 - 09.2021
Customer Service Representative
State Farm Mutual Automobile Insurance Company-Kimberly Stephens
04.2010 - 06.2017
Science-Health & Wellness -
Eagle Gate College
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