Jessica White
Pelham,AL
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server/Manager
Buffalo Wild Wings
Hoover, AL
08.2023 - Current
- Greeted customers and provided excellent customer service.
- Effectively multitasked within fast-paced environment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Restaurant Bar Manager
Slice
Vestavia, AL
06.2020 - 08.2023
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
Bar Manager
Skycastle
Birmingham, AL
08.2017 - 03.2020
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Planned and coordinated special events to boost customer numbers and profits.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN06-2000
Some College (No Degree) - Secondary Education
Indiana University, Bloomington
Bloomington, INSkills
- Customer service expertise
- Sales expertise
- Bar operations management
- Outstanding customer service
- Engaging personality
- Clear and effective communication
Certification
- ServSafe Certified
References
References available upon request.
Timeline
Bartender/Server/Manager
Buffalo Wild Wings
08.2023 - Current
Restaurant Bar Manager
Slice
06.2020 - 08.2023
Bar Manager
Skycastle
08.2017 - 03.2020
High School Diploma -
Lawrence Central High School
Some College (No Degree) - Secondary Education
Indiana University, Bloomington