Jessica Williams
Fort Pierce,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
United Healthcare
09.2022 - 12.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
Insurance Sale Agent
TogetherHealth
08.2020 - 12.2022
- Evaluate clients' individual needs, compare Medicare plans, and enroll - all in one place
- Service active client base for new sales opportunities while maintaining existing insurance claims
- Answer telephone calls from potential customers that are cold and warm leads through advertisements
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals.
- Completed daily cold calling and outreach to build sales pipeline.
Real Estate Agent
The Keyes Company
08.2021 - 08.2022
- Showed residential properties and explained the features, value, and benefits of available homes
- Maintained a current and accurate CRM database of prospective customers
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
Corporate Travel
Amex GBT
08.2016 - 08.2020
- Set up flights, hotels, and ground transportation for VIP travelers and groups
- Coordinated both international and domestic travel using GDS Sabre and Travelport
- Multitasking using multiple tools and systems with great time management
- Trained and supported new travel agents
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Education
Associate of Science - Business Administration
Broward College
Skills
- Customer Service and Sales
- Adaptability and Flexibility
- Independently Motivated
- Microsoft
- CRM
- Client Service
- Leads Prospecting
- Policy Renewals
- Claims Reporting Systems
- Health Insurance
- Data Entry Accuracy
Certification
- REAL ESTATE
- HEALTH INSURANCE/Insurance Producer License
- 2024 AHIP certification
Timeline
Insurance Agent
United Healthcare
09.2022 - 12.2023
Real Estate Agent
The Keyes Company
08.2021 - 08.2022
Insurance Sale Agent
TogetherHealth
08.2020 - 12.2022
Corporate Travel
Amex GBT
08.2016 - 08.2020
Associate of Science - Business Administration
Broward College