Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Williams

Hartselle

Summary

Experience in providing exceptional customer service, building strong relationships, and exceeding expectations. Proficient in using [specific software or tools] to streamline processes and enhance productivity.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Lendnation
Hartselle
10.2024 - Current
  • Consistently provided exceptional customer service, ensuring a positive experience for every customer.
  • Adhered strictly to company policies and procedures, upholding a high standard of professionalism in all interactions.
  • Demonstrated excellent communication skills, effectively resolving customer inquiries and concerns.
  • Processed customer transactions accurately and efficiently, minimizing wait times and ensuring customer satisfaction.
  • Handled customer complaints professionally and empathetically, resolving issues promptly and effectively.
  • Maintained a positive and helpful demeanor, creating a welcoming and supportive environment for customers.
  • Maintained accurate and up-to-date customer records, ensuring data integrity and accessibility.
  • Actively sought opportunities to improve customer service processes and enhance customer satisfaction.

Store Manager/ Customer Service Representative

Metro By T-mobile
Hartselle
06.2022 - 07.2024
  • Successfully resolved customer complaints, demonstrating empathy and finding solutions to ensure customer satisfaction.
  • Maintained a clean and organized store environment, ensuring a positive shopping experience for customers.
  • Promoted store products effectively, highlighting key features and benefits to increase sales.
  • Maintained optimal inventory levels, ensuring availability of products and minimizing stockouts.
  • Supervised staff and store operations, providing guidance and support to ensure high performance.

Accounting Assistant

Hearts On Call
Cullman
01.2022 - 06.2024
  • Researched discrepancies between invoices.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Answered questions from customers regarding their billing or payment status.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Assisted with payroll processing by entering employee hours into the system.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Assisted in the preparation of monthly financial statements and reports.
  • Entered data into accounting software programs such as QuickBooks.

Education

High School Diploma -

Hartselle High School
Hartselle, Alabama
05-2018

Skills

  • Customer service
  • Transaction processing
  • Data entry
  • Complaint resolution
  • Inventory management
  • Customer relationship management
  • Team leadership
  • Financial reporting
  • Effective communication
  • Bookkeeping
  • Payroll administration
  • Problem solving
  • Attention to detail
  • Data collection
  • Product sales
  • Clerical support
  • Documentation
  • Microsoft Office Suite
  • Active listening
  • Staff education and training
  • Customer relations
  • Computer proficiency
  • Multi-line phone talent
  • Shipping and logistics
  • Order fulfillment
  • Strong teamwork
  • Adaptability and flexibility

Timeline

Customer Service Representative

Lendnation
10.2024 - Current

Store Manager/ Customer Service Representative

Metro By T-mobile
06.2022 - 07.2024

Accounting Assistant

Hearts On Call
01.2022 - 06.2024

High School Diploma -

Hartselle High School

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Jessica Williams