Jessica Woods
DeLand,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
11.2022 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Early Morning Stocker
Tractor Supply Company
03.2021 - 11.2022
- Rearranged disorganized merchandise and fronted on shelves, end caps and refrigerated cases.
- Checked and pulled defective or expired products from shelves.
- Changed sales floor signs to show current pricing and support product promotions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Sandwich Artist/Manager
Subway
10.2010 - 03.2021
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Deland High School
Deland, FLSkills
- Freight Operations
- Process Transactions
- Research
- Order Fulfillment
- Strong Analytical and Problem-Solving Skills
- Delivery Scheduling
- Staff Training
- Retail Sales Customer Service
- Sales and Upselling
- Money Handling Abilities
- Stocking and Replenishing
- Issue and Complaint Resolution
- Train Employees
- Staff Management
- Maintenance and Repair Management
- Goal-Setting and Prioritization
- Safety Methods
- Clear Communication
- Time Management
- Rewards Programs
Timeline
Customer Service Representative
Circle K Gas Station
11.2022 - Current
Early Morning Stocker
Tractor Supply Company
03.2021 - 11.2022
Sandwich Artist/Manager
Subway
10.2010 - 03.2021
High School Diploma -
Deland High School
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