Jessica Younger
Baskerville,VA
Summary
Board-Certified Pharmacy Technician experienced in medication dispensing, regulatory compliance, and drug inventory control. Built lasting relationships with patients through effective communication and problem resolution while maintaining focus on accuracy in filling prescriptions. Contributed to team success in fast-paced pharmacy environments by fostering collaboration and ensuring adherence to regulatory guidelines.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Clarksville, Virginia
12.2016 - Current
- Supervised pharmacy operations and staff to ensure compliance with regulations.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Trained new technicians on procedures and customer service standards.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Implemented quality assurance protocols for medication safety and accuracy.
- Coordinated workflow to streamline prescription processing and reduce wait times.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Maintained clean and organized pharmacy shelving and work areas.
- Ordered pharmacy supplies to maintain adequate inventory levels. and restocked shelves when necessary.
- Conducted regular assessments of pharmacy equipment for maintenance needs.
- Communicated effectively with healthcare providers regarding patient medication needs.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Established and updated patient profiles, medications and insurance details.
- Ensured that all medications were stored properly, following safety protocols.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy, and medical history background.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Collaborated with other departments within the organization to ensure optimal patient care.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Led a team of pharmacy technicians, providing training and supervision.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Developed and maintained positive relationships with patients and healthcare providers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Answered telephones to assist customers with inquiries and requests. to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
Lead Cashier
Home Depot
South Hill, Virginia
04.2012 - 11.2015
- Trained new cashiers on register operations and customer service standards.
- Managed daily cash transactions and maintained accurate cash drawer balances.
- Assisted customers with product inquiries and provided exceptional service.
Education
High School GED
Skipwith, VASkills
- Medication dispensing
- Prescription processing
- Regulatory compliance
- Quality assurance
- Inventory management
- Patient consultation
- Staff training
- Customer relationship management
- Patient safety
Certification
- CPht
Timeline
Lead Pharmacy Technician
CVS Pharmacy
12.2016 - Current
Lead Cashier
Home Depot
04.2012 - 11.2015
High School GED