Jessica Zuluaga
Summary
Hardworking and very passionate about serving customers well while exceeding customer expectations. I am also organized and a dependable candidate at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals and a detailed-oriented team player ready to take on any roadblocks that may be presented to me during shift. I am friendly and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Bartender
Pickles Authentic New York Delicatessen
05.2022 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Hurricanes Grill And Wings
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL08.2021
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL05.2019
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Pickles Authentic New York Delicatessen
05.2022 - Current
Bartender
Hurricanes Grill And Wings
08.2020 - Current
Bachelor of Science - Kinesiology
University of Central Florida
Associate of Arts - General Studies
Seminole State College of Florida
High School Diploma -
Lake Brantley High School
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