Jessica Buenrostro

Clerk-Senior Level | CFS Discovery Unit | Mar 2024 – Present

Clerk-Specialist Level | Contra Costa Health Plan | Aug 2023 – Feb 2024

Clerk-Senior Level | Assessor's Office | Oct 2019 – Aug 2023

Administrative Assistant | Fraud Unit | Dec 2015 – Jul 2019

• Managed public records requests and ensured compliance with applicable records retention policies, confidentiality requirements, and regulatory guidelines.
• Organized, maintained, and retrieved confidential records and case files to support efficient departmental operations.
• Prepared and processed a variety of administrative documents, including reports, correspondence, legal forms, and county documentation using Microsoft Office.
• Maintained and updated electronic databases and tracking systems to ensure accurate recordkeeping and document control.
• Monitored and applied updates to government codes and State Board of Equalization requirements to ensure compliance in daily operations.
• Coordinated workflow priorities within the unit to ensure timely processing of assignments and adherence to deadlines.
• Provided customer service support by responding to inquiries via phone, email, and in person in a professional and timely manner.
• Trained clerical staff on office procedures, exemption processes, and county policies to ensure consistency and accuracy.
• Processed contracts, MOUs, grants, and vendor agreements while maintaining accurate tracking through contract management systems.
• Developed and implemented process improvements that enhanced efficiency, accuracy, and customer service delivery.
• Created spreadsheets and reports using advanced Microsoft Excel functions to support reporting and analysis needs.
• Managed appointment scheduling, intake processes, and service coordination to support daily office operations.

• Managed scheduling and coordination of appointments among contractors, subcontractors, homeowners, and vendors to support project timelines and customer service needs.
• Assisted with Accounts Payable activities by verifying invoices, reconciling purchase orders, and processing payment documentation through QuickBooks.
• Maintained accurate financial and administrative records while preparing and processing invoices, orders, and payments in a timely manner.