Jessica LANGE-CONNERS
Pataskala
Summary
Results-driven business professional with proven track record in empowering small businesses. Recognized for fostering collaborative environments and delivering impactful solutions. Reliable team player known for adaptability and commitment to achieving measurable results. Proficient in business development and financial analysis.
Overview
7
7
years of professional experience
Work History
Small Business Specialist III
US Bank
11.2022 - Current
- Enhanced small business growth through targeted marketing strategies and financial analysis.
- Implemented innovative technology solutions to streamline daily operations and enhance overall performance.
- Managed a diverse portfolio of small businesses spanning multiple industries, demonstrating adaptability and versatility as a Small Business Specialist.
- Collaborated with cross-functional teams to deliver exceptional customer service, addressing clients'' unique needs and challenges.
- Prospected for new business through networking, community outreach, and customer referral generation.
- Developed customized solutions of deposit, lending, and other products for small business customers.
Mortgage Loan Processor
Motto Mortgage 1
02.2022 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Handled any conditions sent from underwriting departments
- Reviewed financial statements and contacted institutions and customers to clarify details
- Communicated with originator and applicant concerning progress of loan file
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, USDA, DSCR, and Conventional loans
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Established and enforced internal controls, workflows, and policies for tracking, reconciling and reporting on accounting activities
Mortgage Loan Assistant/Processor
US Bank
03.2021 - 02.2022
- Reviewed financial statements and contacted institutions and customers to clarify details
- Upheld a loan file quality of 90% or above for 2021
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, USDA, and Conventional loans
- Evaluated approvals against established bank and government lending standard
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA
Branch Manager
US Bank
07.2018 - 02.2021
- Coached my team to make the correct product recommendations based on customer needs, product specifications and applicable regulations
- Submitted business loan applications, reviewed, processed, and closed SBA express approved loans
- Received Pinnacle Award within our company for quarter three and quarter four 2015, as well as quarter three and quarter four of 2016
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act
- Worked during the COVID Pandemic on PPP underwriting and submitting applications to the SBA
- Established performance goals for department and provided methods for reaching milestones
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Developed and implemented internal control tests to verify employee compliance with established policies and procedures
- Conducted KYC formality reports on questionable accounts and transactions
- Identified opportunities to improve business process flows and overall departmental productivity
- Assisted investigation and risk management teams with fraud investigations and risk identification
- Developed improvement and corrective action plans to bring operations in line with requirements
- Developed my staff and team to a plan of their choosing to help them on their career path for the future
Education
Associate of Science - Nursing
Columbus State Community College
Columbus, OH01.2010
Skills
- Results-driven
- Excellent communication skills
- Self-motivated professional
- Planning and Implementation
- Strategic business development
- Nurturing client connections
Timeline
Small Business Specialist III
US Bank
11.2022 - Current
Mortgage Loan Processor
Motto Mortgage 1
02.2022 - Current
Mortgage Loan Assistant/Processor
US Bank
03.2021 - 02.2022
Branch Manager
US Bank
07.2018 - 02.2021
Associate of Science - Nursing
Columbus State Community College
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