Jessica L Moreno
Temple,Texas
Summary
Dynamic Branch Manager with a proven track record at Regional Finance, driving operational efficiencies and enhancing customer service. Bilingual and skilled in problem-solving, I excel in analyzing performance metrics to implement strategic growth initiatives, ensuring objectives are consistently met. Dependable and adaptable, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Branch Manager Interim
Regional Finance
Temple, TX
03.2026 - Current
- Led team to achieve operational efficiencies in loan processing and customer service delivery.
- Analyzed branch performance metrics to identify areas for improvement and strategic growth initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Assistant Manager
Regional Finance
Killeen Texas
04.2025 - 03.2026
Account Executive
Regional Finance
Temple, TX
10.2021 - 04.2025
Office Manager
LoanStar Title Loans
Temple, TX
11.2018 - 10.2021
- Conducted collection calls on delinquent accounts to recover outstanding payments.
- Evaluated and approved applications for credit limits up to $15,000.
- Executed VTR pull processes to ensure timely data retrieval.
- Oversaw operations of a team of three employees.
- Facilitated DMV paperwork processing to add lien holders efficiently.
- Assisted clients in obtaining title loans by providing necessary documentation and guidance. Supported team members in processing loan applications efficiently. Facilitated communication between clients and financial institutions to expedite loan approvals.
- Assisted in managing cash transactions and maintaining cash drawer accuracy. Supported daily cash reconciliation processes to ensure financial integrity. Helped maintain organized cash handling procedures to enhance efficiency.
- Oversaw and executed night deposit processes to ensure secure financial transactions.
- Oversaw office opening and closing procedures to ensure operational efficiency.
- Facilitated training programs for new employees across both temple locations.
- Facilitated daily huddles to enhance team communication and collaboration.
- Resolved customer complaints for assigned office, ensuring prompt and effective solutions.
Education
Dental Assistant
Austin Dental Assistant School
Round Rock, TX11.2016
High School Diploma -
Temple High School
Temple, TX06.2014
Skills
- Friendly, positive attitude
- Bilingual- Fluent in Spanish
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Branch Manager Interim
Regional Finance
03.2026 - Current
Assistant Manager
Regional Finance
04.2025 - 03.2026
Account Executive
Regional Finance
10.2021 - 04.2025
Office Manager
LoanStar Title Loans
11.2018 - 10.2021
Dental Assistant
Austin Dental Assistant School
High School Diploma -
Temple High School