Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Jessica Lorna Dela Cerna

H&M Retail Store
Bergenfield,NJ
5
Languages
1
Certification

Dynamic sales associate with a proven track record at H&M Retail Store, excelling in customer service and teamwork. Enhanced shopping experiences through effective visual merchandising and achieved sales targets. Skilled in time management and problem-solving, ensuring efficient operations and high customer satisfaction.

Work History

Sales Associate

H&M Retail Store | 2024 - 2026
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained visual merchandising standards to showcase seasonal collections effectively.
  • Processed transactions accurately and efficiently at point-of-sale terminals.
  • Collaborated with team members to achieve daily sales targets and improve store performance.

Restaurant Server

Dino's Gellato | 2022 - 2024
  • Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
  • Managed order processing efficiently using POS systems to streamline service flow.
  • Collaborated with kitchen staff to ensure timely delivery of meals and customer satisfaction.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Assisted in menu knowledge and food pairing recommendations to enhance dining experience.

Club Disc Jockey

Palais Jad Mahal | 2019 - 2022
  • Curated playlists to enhance guest experience and maintain vibrant atmosphere.
  • Operated sound and lighting equipment for live performances and events.
  • Engaged audience through interactive music selection and crowd reading techniques.
  • Collaborated with event coordinators to align musical themes with venue objectives.
  • Adapted quickly to changing music requests, ensuring seamless transitions during events.
  • Cultivated relationships with local musicians and artists, facilitating cross-promotional opportunities and collaborative performances.

Education

ITTT TEFL Certification - English Education

International TEFL Teacher Traning | Online School | 11.2006

Bachelor of Arts - Sociology

University of Santo Tomas | España, Manila | 03.2005

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Listening skills
Exceptional customer service
Client service
Guest relations

Certification

TEFL certificate

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Elementary
Chinese (Mandarin)
Elementary
French
Elementary

Timeline

Sales Associate

H&M Retail Store
2024 - 2026Read More

Restaurant Server

Dino's Gellato
2022 - 2024Read More

Club Disc Jockey

Palais Jad Mahal
2019 - 2022Read More

International TEFL Teacher Traning

ITTT TEFL Certification from English Education
Read More

University of Santo Tomas

Bachelor of Arts from Sociology
Read More
Jessica Lorna Dela Cerna