Jessica M Herrera
San Antonio,TX
Summary
Highly skilled Medical Records Clerk with experience in managing, organizing and maintaining health information in long-term setting. Possess strong knowledge of medical terminology and data management principles. Demonstrated abilities include accurate record keeping, strict adherence to confidentiality regulations, and efficient handling of requests for information. Previous roles have resulted in streamlined operations and improved patient care through diligent record maintenance. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
17
17
years of professional experience
Work History
Medical Records Clerk /Front Desk Receptionist
McCullough Hall Nursing center
San Antonio, TX
06.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Explained policies and procedures to visitors.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided emotional support to patients and families during difficult times.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Responded quickly to emergency situations involving sudden illness or injury.
- Reported changes in patient condition to registered nurse or physician.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Answered call lights promptly and responded to patient needs accordingly.
Medical Records Clerk /Central Supply
Autumn Winds
San Antonio, Texas
10.2020 - 06.2021
- Retrieved patient medical records in response to requests from authorized personnel.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Entered data into electronic health record systems.
- Processed incoming medical records requests.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed inventory by checking stock to determine required levels and supply ordering.
- Saved money by cultivating vendor rapport to generate cost-saving supply ordering.
- Implemented strategies for cost savings in supply ordering.
- Order supplies for Housekeeping and Nursing.
Medical Records/Central Supply Clerk/CNA
The Rio Nursing and Rehab
San Antonio, TX
05.2015 - 10.2020
- Conducted regular cycle counts of physical inventory items in storage areas.
- Ensured that expired products were removed from shelves in a timely manner.
- Unpacked, inspected and catalogued incoming shipments of medical supplies.
- Organized, labeled and stored supplies in designated areas.
- Maintained accurate records of all inventory items received and distributed.
- Processed orders for medical equipment, supplies and pharmaceuticals.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Processed incoming medical records requests.
- Scanned paper records into digital format.
- Maintained a secure filing system for confidential documents.
- Updated patient files with new medical information as needed.
- Entered data into electronic health record systems.
- Identified discrepancies between physical documentation and electronic health records.
- Purged outdated files.
- Scanned incoming documentation.
- Ordered and restocked supplies in line with budget limits and office needs.
- Maintained positive working relationship with fellow staff and management.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Documented activities and recorded information in EMR system.
- Provided physical support to assist patients with bathing, dressing and toileting.
Certified Nursing Assistant /Certified Nursing Restorative Aide
Sunrise Nursing Home
San Antonio, TX
03.2013 - 04.2015
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Answered call lights promptly and responded to patient needs accordingly.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Performed range-of-motion exercises with patients to maintain joint flexibility and muscle strength.
Home Health Aide Nurse's Assistant
En Su Casa
San Antonio, Texas
04.2011 - 05.2013
- Prepared meals for patients according to dietary restrictions and preferences.
- Assisted in providing basic patient care, such as bathing, dressing, grooming and feeding.
- Provided companionship to patients in their homes.
- Transported patients to medical appointments or errands as needed.
- Assisted with wound care management duties such as changing dressings, applying ointments and monitoring healing progress.
- Performed light housekeeping tasks including laundry, dusting and vacuuming.
Certified Nursing Assistant
Trisun Care
San Antonio, TX
07.2008 - 12.2010
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Transported patients to treatment units, using wheelchair or stretcher.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Reported changes in patient condition to registered nurse or physician.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Documented activities and recorded information in EMR system.
- Supported non-ambulatory residents in range of motion exercises.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Housekeeping /Housekeeping and Laundry Attendant
Trisun Care
San Antonio, TX
01.2008 - 07.2008
- Organized storage areas for efficient use of space.
- Ensured all residence room were clean, comfortable and stocked with necessary amenities.
- Delivered requested items such as additional pillows or blankets promptly to the residence
- Sanitized surfaces throughout the facility including countertops, door handles.
Education
Certified Nursing Assistant Certification -
Quest College
San Antonio07-2008
High School Diploma -
Burbank High School
San Antonio, TX06-2006
Skills
- File organization
- Document scanning
- Medical records management
- Customer service
- Ordering and restocking
- Patient confidentiality
- Scheduling appointments
References
- Kathy Perryman Co -worker for over 3 years 210-884-0664
- Charlene Ibrom co-worker for over 2 years 210-394-7521
Timeline
Medical Records Clerk /Front Desk Receptionist
McCullough Hall Nursing center
06.2021 - Current
Medical Records Clerk /Central Supply
Autumn Winds
10.2020 - 06.2021
Medical Records/Central Supply Clerk/CNA
The Rio Nursing and Rehab
05.2015 - 10.2020
Certified Nursing Assistant /Certified Nursing Restorative Aide
Sunrise Nursing Home
03.2013 - 04.2015
Home Health Aide Nurse's Assistant
En Su Casa
04.2011 - 05.2013
Certified Nursing Assistant
Trisun Care
07.2008 - 12.2010
Housekeeping /Housekeeping and Laundry Attendant
Trisun Care
01.2008 - 07.2008
Certified Nursing Assistant Certification -
Quest College
High School Diploma -
Burbank High School