Jessica R. Tutson
Von Ormy,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Foundever-Remote
11.2023 - Current
- Respond to customer inquiries about policy coverages, claims and billing
- Manage policy applications, renewals, and modifications to coverages
- Address and resolve customer complaints or concerns in a timely manner
- Foster strong relationships with clients through proactive communication, empathy, and attentive service.
Makeup Artist
Made2Preddiee LLC
Las Vegas, NV
11.2018 - Current
- Creative and skilled Makeup Artist with extensive experience in applying makeup for various occasions, including special events, photoshoots, and performances
- Provide personalized recommendations and with clear communication of makeup goals
- Ensuring client satisfaction by delivering exceptional customer service, fostering strong relationships to encourage repeat business.
Retail Sales Associate
Dollar General
Las Vegas, NV
03.2019 - 10.2019
- Actively engaged with customers to identify their needs, suggested products, and closed sales effectively
- Restocked shelved, organized merchandise, helped maintain cleanliness of store
- Resolved customer concerns, issued refunds, and worked closely with team members to meet sale goals.
Retail Merchandiser
Forever 21
Las Vegas, NV
10.2015 - 08.2017
- Provided insights on customer preferences and shopping behaviors to optimize product selection and placement
- Analyzed sales data and market trends to improve product performance
- Monitored and managed stock levels, conducted inventory and ensured products were properly stocked and rotated.
Pricing Specialist
Old Navy
Las Vegas, NV
03.2014 - 10.2016
- Conducted comprehensive market research to determine optimal pricing strategies based on sales trend
- Evaluated product costs, including production, distribution and overhead to ensure price accuracy
- Addressed pricing related queries from customers and internal teams.
Pricing Team Member
Target
Las Vegas, NV
11.2011 - 12.2014
- Generated regular reports on pricing performance
- Adjusted pricing models to align with company goals and customer expectations
- Utilized data tools to track sales trends and profits to senior management.
Retail Sales Associate
Ross Dress For Less
North Las Vegas, NV
02.2011 - 04.2012
- Provided exceptional and memorable customer service
- Operated cash, debit and credit transactions
- Processed returns and exchanges
- Assisted with product selections to enhance shopping experience
- Maintained clean and organized shelves and displays.
Education
Online course - Insurance
AdBanker
Las Vegas, NV12.2023
High School Diploma -
Mojave High School
North Las Vegas, NV06-2007
Skills
- Makeup Application
- Retail Sales
- Pricing
- Cash Handling
- Merchandising
- Account Management
- Data Collection
- Report Generation
- Data Entry
- Call Management
- Appointment Scheduling
- Product Knowledge
- Professional telephone demeanor
- Problem Resolution
Certification
Makeup Artist License, 12/01/23, 12/01/24
Timeline
Remote Customer Service Representative
Foundever-Remote
11.2023 - Current
Retail Sales Associate
Dollar General
03.2019 - 10.2019
Makeup Artist
Made2Preddiee LLC
11.2018 - Current
Retail Merchandiser
Forever 21
10.2015 - 08.2017
Pricing Specialist
Old Navy
03.2014 - 10.2016
Pricing Team Member
Target
11.2011 - 12.2014
Retail Sales Associate
Ross Dress For Less
02.2011 - 04.2012
Online course - Insurance
AdBanker
High School Diploma -
Mojave High School
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