Hi, I’m
Jessica Savage
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
8
years of professional experience
Work History
Blue Divine Aesthetics
Medical Spa Coordinator
02.2021 - Current
Job overview
- Greeted spa guests warmly to create positive first impression of establishment.
- Generated reports to track spa performance and make recommendations for improvement.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Maintained front desk workstation by keeping it clean and organized.
The McGee Group
Customer Service Representative
01.2021 - 02.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Callaway Resort & Gardens
Assistant Front Office Manager
08.2019 - 05.2020
Job overview
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Provided clerical support, addressing routine, and special requirements.
- Drafted employee work schedules to fill coverage gaps.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Garden Of The Gods Club And Resort
Food and Beverage Supervisor
05.2015 - 08.2019
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
Education
Pikes Peak Community CollegeColorado Springs, CO
from Business Administration And Management
06.2010
Mesa Ridge High SchoolColorado Springs, CO
High School Diploma
2003
Skills
- Enforce Policies
- Office Management Software
- Billing and Invoicing
- Senior Leadership Support
- Hospitality Service
- Multi-Tasking Skill
- Project Management
- Oral and Writing Communication
- Coordinate Schedules
- Employee Supervision
- Exceptional Customer Support
Timeline
Medical Spa Coordinator
Blue Divine Aesthetics
02.2021 - Current
Customer Service Representative
The McGee Group
01.2021 - 02.2021
Assistant Front Office Manager
Callaway Resort & Gardens
08.2019 - 05.2020
Food and Beverage Supervisor
Garden Of The Gods Club And Resort
05.2015 - 08.2019
Pikes Peak Community College
from Business Administration And Management
Mesa Ridge High School
High School Diploma
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