Jessie Armey
Wichita Falls,TX
Summary
Seasoned operations and logistics professional with a decade of experience in optimizing transportation operations and enhancing customer service at FedEx Express. Skilled in employee training, safety initiatives, and efficiency improvements, with a track record of dependable teamwork and effective communication. Recognized for reliability and ability to lead by example in high-pressure environments.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Courier
Federal Express
Wichita Falls, TX
01.2015 - Current
- Ensured timely delivery of packages across designated routes
- Maintained detailed shipment records and delivery confirmations
- Operated delivery vehicles with a focus on safety and adherence to traffic regulations
- Effectively communicated delivery schedules and resolved customer issues
- Enhanced team efficiency by optimizing delivery routes and schedules
Sales Associate
CSOKI
Wichita Falls, TX
02.2014 - 04.2015
- Assisted customers with product selection and inquiries.
- Processed sales transactions efficiently using point-of-sale systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Account Representative
AT&T
Wichita Falls, TX
10.2010 - 11.2013
- Assisted customers with account inquiries and service changes.
- Managed billing disputes and resolved customer complaints effectively.
- Processed new account setups and service activations promptly.
- Handled difficult situations with tact, diplomacy, and professionalism.
Education
Bachelor of Arts - History
Midwestern State University
Wichita Falls, TX 08.2015 - 12.2020
Skills
- Employee Training & Onboarding
- Team Leadership & Collaboration
- Workplace Safety & OSHA Compliance
- Customer Relationship Management
- Time Management
Accomplishments
- Employee of the Month – FedEx Express
- Consecutive Safe Driver Recognition – FedEx Express
- Recognize for reliability, teamwork, safety, commitment, and operational excellence.
Timeline
Bachelor of Arts - History
Midwestern State University
08.2015 - 12.2020
Courier
Federal Express
01.2015 - Current
Sales Associate
CSOKI
02.2014 - 04.2015
Customer Account Representative
AT&T
10.2010 - 11.2013