Jessie Clay
Account Manager
Durham,NC
Summary
Results-oriented Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Proven track record of building customer relationships and successfully closing upsells. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Account Manager III
CivicPlus
Durham, NC
10.2021 - Current
- Exceeded annual quota of $350,000 ARR year over year
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Sales Development Representative III
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10.2020 - 09.2021
- Exceeded daily targets of over 70 calls, emails and voicemails
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback as a senior member of the team
Account Executive
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07.2019 - 10.2020
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, using he consultative selling approach
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Sales Development Representative
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Durham, NC
07.2018 - 07.2019
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
- Maintained a daily average of 70 calls, emails and voicemails.
- Independently streamlined lead management process by utilizing CRM software to track interactions and in a way that became a best practice on the team.
- Consistently exceeded quarterly quotas through diligent prospecting efforts.
- Established relationships with prospects to promote product understanding and drive sales growth.
Education
High School Diploma -
Chapel Hill High School
Chapel Hill, NC 08.2009 - 06.2013
Skills
Account management
Teamwork and Cross-functional collaboration
Customer Success
Contract negotiation
Upselling
Strategic account planning
Vendor relations
Salesforce
Outreach
Outlook & Excel
Accomplishments
- President's Club Member 2022 & 2023
- Exceeded Quota as an Account Manager 4 Years in a Row
- Brought in over $1.8M in ARR Over Career at CivicPlus
Certification
Account Management Certificate for Growth course with @Winning by Design
Timeline
Account Management Certificate for Growth course with @Winning by Design
11-2024
Account Manager III
CivicPlus
10.2021 - Current
Sales Development Representative III
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10.2020 - 09.2021
Account Executive
ArchiveSocial - Powered by CivicPlus
07.2019 - 10.2020
Sales Development Representative
ArchiveSocial - Powered by CivicPlus
07.2018 - 07.2019
High School Diploma -
Chapel Hill High School
08.2009 - 06.2013
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