Jessie Gadson
Verizon
Tampa,FL
16
years of professional experience
Professional and customer-focused with excellent communication, multitasking, and problem-solving skills. Experienced in answering high-volume calls, directing callers to the appropriate departments, providing accurate information, and maintaining a positive customer experience. Dependable, organized, and committed to delivering exceptional service while maintaining confidentiality and professionalism.
Work History
Phone Operator
16 Years 2 Months- Answer and manage a high volume of inbound customer calls.
- Provide accurate information and resolve customer inquiries efficiently.
- Transfer calls to the appropriate departments.
- Document customer interactions and update records.
- Maintain a courteous and professional demeanor with every caller.
Education
High School Diploma
Skills
Data entry
Telephone etiquette
Empathy and patience
Appointment scheduling
Timeline
Phone Operator
Verizon
04.1989 - 06.2005Read More
Brandon High School
High School Diploma
Read More