Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
20
20
years of professional experience
Work History
Store Manager
Extra Space Storage
Worcester
12.2021 - 04.2026
Met and excelled metric goals
Delivered excellent customer service
Resolved customer complaints, ensuring satisfaction and retention.
Trained new employees
Managed inventory by ordering necessary supplies to maintain stock levels.
Leased storage units
Helped acquire new stores
Traveled to assist sister stores, enhancing operational consistency and support.
Mail Carrier
United States Postal Service, USPS
Pascoag
07.2017 - 06.2020
Sorted mail and packages according to a route of 700+ customers
Loaded truck strategically to enhance route efficiency
Operated in extreme weather conditions to ensure service continuity
Cultivated strong relationships with customers to improve service satisfaction
Assisted in other towns during staffing shortages to maintain delivery schedules
Drove government vehicle safely while obeying all traffic laws
Material Handler
Frito-Lay
Dayville
07.2016 - 07.2017
Executed pick-to-light packing system to enhance order fulfillment accuracy
Achieved daily production quota through consistent effort
Adhered to safety regulations to maintain a secure work environment
Adhered to safety regulations to maintain a secure work environment
Assistant Manager
Family Dollar
08.2015 - 05.2016
Trained and managed employees to improve service efficiency and team cohesion
Provided excellent customer service and handled customer complaints
Collaborated with vendors to ensure timely delivery and quality of goods
Collaborated with vendors to ensure timely delivery and quality of goods
Trained and managed employees to improve service efficiency and team cohesion
Key holder and responsible for all deposits
Residential Counselor/Certified Nursing Assistant
Susan Wayne Center of Excellence, JRI CT
12.2010 - 12.2014
Certified as a certified nursing assistant and trained in medication administration
Collaborated with counselors to enhance student support and program effectiveness
Provided first aid and was responsible for all medical appointments for a thirty bed facility
Performing protective holds in dangerous situations and de-escalation techniques
Supported students in daily activities, fostering independence and confidence
Collaborated with counselors to enhance student support and program effectiveness
Assistant to Plant Manager
Rons' Optical Case Company, Inc
10.2006 - 07.2008
Supported plant manager with correspondence, document management, and administrative tasks.
Executed payroll processing using ADP software for accurate employee compensation.
Purchased materials and coordinated with vendors
Assisted with shipping and receiving.
Liaised with customers regarding logos, order details, and issue resolution.