JESSIE RENAE
Maize
Summary
Organized Office Representative known for high productivity and efficient task completion. Skilled in customer service, data entry, and document management. Excel at time management, communication, and problem-solving to enhance office operations and support team goals.
Overview
8
8
years of professional experience
Work History
Office Representative
Moriah Birkle State Farm
Wichita
11.2025 - Current
- Managed customer inquiries and provided accurate information on insurance products.
- Assisted clients with claims processing and guided them through procedures.
- Coordinated appointments and maintained schedules for insurance agents.
- Developed strong relationships with clients to enhance service satisfaction.
- Utilized office software to maintain client records and track communications.
Office Representative
Kirk L Wright State Farm
Independence
10.2023 - Current
- Became licensed in Property & Casualty and Life & Health insurance in Kansas, Missouri and Oklahoma.
- Identified client needs and developed customized solutions for their individual requirements.
- Manage the office's BOD Report daily and the office's Late Pay notices daily.
- Adhered to established procedures when processing applications, collecting payments, issuing refunds, or making changes to existing policies.
- Reviewed existing policies annually with clients in order determine if additional coverage is necessary.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Sales Associate
Quality Motors
Independence
07.2020 - 10.2023
- Cultivated relationships with new and existing customers to drive sales.
- Utilized product knowledge to address customer objections effectively.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Cashier
JumpStart
Independence
02.2019 - 07.2020
- Greeted and informed customers of products to create positive store experiences.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Provided efficient and courteous service to customers.
- Supported other departments within the store by providing assistance when needed.
- Assisted with training and mentoring new team members.
Teller
Great Plains Federal Credit Union
Independence
03.2018 - 02.2019
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Processed loan payments, credit card payments, and other monetary transactions accurately.
- Carried out special services for customers, such as ordering bank cards and checks.
- Investigated and resolved customer complaints in a timely manner.
- Balanced cash drawer daily at the end of each shift to ensure accuracy.
- Created connections and developed rapport with customers to provide personalized service.
Skills
- Customer Service
- Product and Service Sales
- Product Recommendations
- Cash Handling Accuracy
- Filing and Data Archiving
- Strong Organization
- Time Management
- Detail-oriented
- Listening Skills
- Relationship Building
Timeline
Office Representative
Moriah Birkle State Farm
11.2025 - Current
Office Representative
Kirk L Wright State Farm
10.2023 - Current
Sales Associate
Quality Motors
07.2020 - 10.2023
Cashier
JumpStart
02.2019 - 07.2020
Teller
Great Plains Federal Credit Union
03.2018 - 02.2019