Jessie Rothrock
Chick-fil-A
Hudson,NC
4
years of professional experience
Dynamic operations manager with a strong track record in staff training, inventory management, and performance optimization. Skilled in fostering a positive team environment while driving continuous improvements to enhance service delivery and customer satisfaction.
Work History
Manager
2 Years 5 Months- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed employee schedules, balancing labor requirements with customer demand effectively.
- Supervised daily operations to ensure compliance with food safety standards and company policies.
- Monitored performance metrics to identify areas for improvement and drive continuous operational enhancements.
- Collaborated with management on strategic initiatives to improve guest experience and satisfaction ratings.
- Executed marketing promotions, analyzing customer feedback to refine outreach strategies and boost sales effectiveness.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional, organized, and safe environment for employees and patrons.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
1 Year 5 Months- Supervised daily operations to ensure compliance with food safety standards and quality control measures.
- Coordinated staff scheduling to align with peak business hours and enhance service efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma
No Degree - Welding
Skills
Operations management
CRM management
Staff management
Team leadership
Staff training
Shift scheduling
Team management
Task assignment
Time management
Decision-making
Communication skills
Customer service
Accomplishments
- Supervised team of 15 staff members.
- Achieved proper CEM scores through effectively helping with scheduling, strategizing, and delegation.
- Documented and resolved workplace hostility which led to better workplace environment for staff and customers.
Interests
Avid Reader
Gym Workouts
DIY and Home Improvement
Cooking
Music
Auto Repair/Restoration
Strategy Games
Timeline
Manager
Chick-fil-A
03.2024 - CurrentRead More
Assistant Manager
Panera Bread
09.2022 - 02.2024Read More
Catawba Valley Community College
No Degree from Welding
Read More
Hickory High School
High School Diploma
Read More