Jessie Seyfang
Tulsa,OK
Summary
Hard working team player seeking new challenges. Ready to adapt into a new role with a company that aligns with personal goals.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Jiffy Lube
07.2022 - Current
- Lead a team of four technicians to perform preventive maintenance checks and services
- Interface with customers to resolve problems, sell products and services, and build relationships
- Grew Google reviews from 4.5 to 4.7 stars in less than one year, making our store one of the highest in the company
- Raised quarterly inspection scores by over 10% by improving the appearance, operations, and customer experience, placing us in the top 100 stores for Jiffy Lube International
- Earned Technician of the Month prior to being promoted to management.
Assistant Director of Financial Aid
Rogers State University
07.2021 - 10.2021
- Organized and managed a team of six personnel to assist students with various types of educational funding
- Personally managed NCAA Division II scholarships, state and federal funds, institutional endowments, professional judgements and FAFSA alterations, and other private funds
- Maintained student records for institutional and federal compliance and provided related training to the team
- Oversaw 300 plus files that needed all information verified, it was reduced to less than 25 in three weeks
- Department response time by phone and email was reduced from one week to within 24 hours
- Student wait time in office was reduced to 5 minutes on average.
Interim Director of Student Finance-Flight Campus
Spartan College of Aeronautics and Technology - Tulsa, OK
05.2018 - 07.2021
- Handled student finance operations at the Spartan College Flight Campus
- Formed and executed strategies to improve financial operations and improve the student experience by working with student affairs and the Vice President of Flight Operations
- Reduced the number of students graduating with outstanding balances
- Recovered overdue payments for educational expenses in excess of $500,000 over six months
- Developed and implemented scheduled meetings with campus leadership to track students individually and employ high risk student response measures to keep them successful.
Assistant Director of Admissions
Spartan College of Aeronautics and Technology - Tulsa, OK
01.2016 - 05.2018
- Contacting inquiries to interview and assist in the application and admissions process
- Conducted follow-up with applicants through their start dates
- Track lead flow and establish strategies for successfully contacting students
- Worked with a diverse team to accomplish organizational goals
- Organized training events to further the team’s knowledge in programmatic and process related areas
- Sought to promote a productive yet fun work environment for my team and the rest of the organization.
Tour Guide / Marketing Assistant
Spartan College of Aeronautics and Technology - Tulsa, OK
01.2015 - 01.2016
- Touring of new students around the Tulsa campuses to familiarize them with the locations, facilities, and programs offered
- Work closely with the admissions department to schedule and conduct tours for incoming students
- Assist marketing with projects and events such as career fairs, open house events, etc.
Sales Associate
Drysdales, Tulsa, OK
11.2012 - 12.2013
- Working with customers to ensure a quality experience and finding the right product for them.
Wheeled Vehicle Mechanic/Supervisor
US Army - Fort Sill, OK
07.2009 - 12.2012
- Served on active duty in a maintenance unit
- Supervised nine personnel, ensuring maintenance and other various tasks were accomplished in a timely and high-quality manner
- Organize task management and delegation of responsibility.
Education
Master's degree - Management in Higher Education
National American University-Rapid City
Rapid City, SDB.S. - Aviation Technology Management
Spartan College of Aeronautics & Technology
Tulsa, OK01.2016
Skills
- Customer Relations
- Product and service knowledge
- Task Delegation
- Retail Operations
- Customer rapport
- Sales Strategies
Timeline
Assistant Manager
Jiffy Lube
07.2022 - Current
Assistant Director of Financial Aid
Rogers State University
07.2021 - 10.2021
Interim Director of Student Finance-Flight Campus
Spartan College of Aeronautics and Technology - Tulsa, OK
05.2018 - 07.2021
Assistant Director of Admissions
Spartan College of Aeronautics and Technology - Tulsa, OK
01.2016 - 05.2018
Tour Guide / Marketing Assistant
Spartan College of Aeronautics and Technology - Tulsa, OK
01.2015 - 01.2016
Sales Associate
Drysdales, Tulsa, OK
11.2012 - 12.2013
Wheeled Vehicle Mechanic/Supervisor
US Army - Fort Sill, OK
07.2009 - 12.2012
Master's degree - Management in Higher Education
National American University-Rapid City
B.S. - Aviation Technology Management
Spartan College of Aeronautics & Technology