Jessie Theiss
Jacksonville,FL
Summary
Experienced Bakery Decorator with expertise in customer service, inventory management, and team leadership. Known for adaptability and effective communication, contributing to enhanced operational efficiency and training initiatives for new staff.
Overview
13
13
years of professional experience
Work History
Bakery Decorator
Publix
1100 Dunn Ave
06.2020 - Current
- Delivered exceptional customer service by answering phones, addressing inquiries, and guiding customers through custom cake orders.
- Trained and mentored new associates in bakery decorating techniques and customer service best practices.
- Organized bakery workspace to optimize workflow and ensure compliance with health and safety standards.
- Monitored inventory levels and placed orders for ingredients.
- Enhanced team efficiency by introducing digital tools for project management and client communication.
Sales Associate
Home Depot
12111 Lem Turner Rd Jacksonville Fl
08.2013 - 02.2018
- Guided customers in product selection, improving shopping experience and satisfaction.
- Developed strong connections with customers to foster loyalty. to encourage repeat business.
- Collaborated with team members to execute promotional displays, increasing customer engagement and sales potential.
- Trained new associates on product knowledge and sales techniques, fostering team development and efficiency.
- Ensured accurate inventory levels through effective stock management and organization.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
GED -
Fscj
Capper RoadSkills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Quality control
- Cake decorating
- Suggestive selling
- Point of sale (POS) system operations
- Team player
- Reliable and responsible
Timeline
Bakery Decorator
Publix
06.2020 - Current
Sales Associate
Home Depot
08.2013 - 02.2018
GED -
Fscj