Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Ruthann Weldon

New Britain,CT

Summary

Dynamic bakery professional with extensive experience at Wholefoods Market, specializing in customer service and cake decorating. Proven ability to develop creative solutions and ensure quality assurance, enhancing product appeal. Strong commitment to food safety standards and effective training to improve team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bakery Decorator

Wholefoods AAV
Avon, CT
05.2024 - Current
  • Built, iced, and decorated cakes and bakery items per company standards and customer preferences.
  • Prioritized production lists and completed production and spoilage records efficiently.
  • Ensured freshness and proper rotation of products in display cases.
  • Addressed customer inquiries and provided suggestive selling to enhance satisfaction.
  • Maintained a clean, organized work area and displayed products effectively.
  • Demonstrated proficiency in cake decorating techniques, including piping and decorative elements creation.
  • Applied knowledge of icing types and color theory to enhance product appeal.
  • Managed time effectively to meet production demands and maintain quality.

Bakery Retail

Wholefoods Market WHF
West Hartford , CT
11.2022 - 05.2024
  • Provided exceptional customer service by greeting and assisting customers with product selection.
  • Facilitated suggestive selling to encourage trial of alternative products and add-ons.
  • Assisted in preparation and packaging of bakery items, including donuts, cakes, and cookies.
  • Maintained bakery displays, ensuring cleanliness, stock levels, and visual appeal.
  • Rotated stock to prevent spoilage and restocked shelves as necessary.
  • Kept bakery area organized and equipment clean, adhering to health and sanitation standards.
  • Monitored product freshness and reported potential waste.

Product Team Floater

Wholefoods WHF
West Hartford , CT
07.2022 - 11.2022
  • Adapted to support multiple departments including Prepared Foods, Bakery, Grocery, Produce, Meat/Seafood, and Specialty.
  • Delivered exceptional customer service by providing immediate attention and addressing inquiries efficiently.
  • Received, prepared, and displayed products according to established standards and procedures.
  • Maintained sales floor displays, ensuring product quality and freshness through proper stocking and rotation.
  • Completed documentation for spoilage, sampling, temperature checks, and inventory management.
  • Ensured compliance with health and sanitation requirements while following cleaning and maintenance schedules.
  • Communicated effectively with team members to enhance operational efficiency across departments.
  • Executed additional tasks as assigned by store leadership to meet operational needs.

Venue Service Team Member

Wholefoods WHF
West Hartford , CT
03.2022 - 07.2022
  • Prepared beverages by crafting coffee drinks according to recipes and customer requests.
  • Ensured product quality by maintaining high standards for freshness in all offerings.
  • Provided friendly and efficient service to all customers, enhancing overall experience.
  • Executed proper cash handling procedures for accurate transaction management.
  • Maintained coffee bar by stocking supplies and ensuring cleanliness of the environment.
  • Acquired extensive product knowledge about offerings, specials, and new products.
  • Followed guidelines for food safety procedures.

Grocery Team Trainer

Wholefoods Market BSH
West Hartford, CT
07.2021 - 03.2022
  • Delivered training on customer service standards, product knowledge, and safety procedures.
  • Coordinated onboarding for new team members during first four shifts, ensuring completion of required modules.
  • Maintained operational excellence by ensuring compliance with standard operating procedures and food safety practices.
  • Created a positive learning environment to foster engagement among all team members.
  • Provided coaching and constructive feedback to enhance team member performance and knowledge.
  • Ensured adherence to Whole Foods Market's policies, procedures, and core values.
  • Maintained accurate training records using Whole Foods Market's learning systems.

Education

High School Diploma -

Shepherd Hill Regional High School
Dudley, MA

Some College (No Degree) - Social Work And Spanish

Biola University
La Mirada, CA

Some College (No Degree) - Psychology

Capital Community College
Hartford, CT

Skills

  • Creative solution development
  • Class scheduling and onboarding
  • Assignment delegation and decision making
  • Clear communication skills
  • Quality assurance processes
  • Microsoft office
  • Video conferencing tools
  • Problem solving techniques
  • Coaching and development strategies
  • Relationship building
  • Training and coaching
  • Food safety and workplace cleanliness standards
  • Active listening
  • Customer service excellence
  • Cross-training expertise

Accomplishments

  • Promoted from grocery team member to team trainer, in less than 10-months
  • Recognized as Employee of the quarter for outstanding performance and team contributions.

Affiliations

  • Gardening
  • Reading non-fiction
  • Vocal Performance
  • Learning

Certification

  • Culture Champion

Timeline

Bakery Decorator

Wholefoods AAV
05.2024 - Current

Bakery Retail

Wholefoods Market WHF
11.2022 - 05.2024

Product Team Floater

Wholefoods WHF
07.2022 - 11.2022

Venue Service Team Member

Wholefoods WHF
03.2022 - 07.2022

Grocery Team Trainer

Wholefoods Market BSH
07.2021 - 03.2022

High School Diploma -

Shepherd Hill Regional High School

Some College (No Degree) - Social Work And Spanish

Biola University

Some College (No Degree) - Psychology

Capital Community College

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