Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessie White

Trenton

Summary

Proven achiever with a strong background in customer service and support, demonstrated at Walgreens through exceptional customer satisfaction and problem resolution. Skilled in CRM and fostering team collaboration, I excel in creating positive outcomes and enhancing customer relationships. My approach integrates empathetic understanding with efficient workflow management, driving substantial improvements in client engagement and team productivity. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Walgreens
Hamilton, NJ
09.2022 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Junior Counselor

Camp MercyVille
06.2017 - 08.2018
  • Collaborated with fellow counselors to design engaging group activities that promoted teamwork and social skills.
  • Planned fun and collaborative activities for ages 4 to 13 that resulted in teamwork and learning of valuable life lessons.
  • Participated in regular staff meetings, staying current on new initiatives and sharing best practices with colleagues.
  • Fostered a positive and inclusive environment through proactive conflict resolution and open communication.

Education

High School Diploma -

Nottingham High School
Trenton, NJ
06.2023

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Stock replenishment
  • Customer Relationship Management (CRM)

Timeline

Customer Service Associate

Walgreens
09.2022 - 07.2024

Junior Counselor

Camp MercyVille
06.2017 - 08.2018

High School Diploma -

Nottingham High School
Jessie White