Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jessika Lorfils

Student
Baltimore,MD

Summary

Dedicated professional with a strong background in customer service and conflict resolution, honed at Safeway. Excelled in enhancing customer loyalty through empathetic service and effective complaint handling. Skilled in Adobe Photoshop, Illustrator, Indesign and teamwork, showcasing a blend of technical proficiency and collaborative spirit. Demonstrated exceptional work ethic, organizational abilities, and commitment to accuracy and reliability.

Overview

5
5
years of professional experience

Work History

Cashier

Safeway
Damascus, Maryland
06.2022 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Babysitter

Care.com Inc
Gaithersburg, Maryland
04.2020 - 12.2022
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure nurturing environment for all children under care.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Education

High School Diploma -

Northwest High School
Germantown, MD
06.2024 - 06.2024

Skills

Customer Service

Time management skills

Patience and Empathy

Work Ethic and Integrity

Written and verbal communication

Reliability and punctuality

Organizational abilities

Basic Math Competence

Conflict Resolution

Proficient in Adobe Illustator

Proficient in Onshape

Teamwork and Collaboration

Interests

Art

Space/NASA

Timeline

High School Diploma -

Northwest High School
06.2024 - 06.2024

Cashier

Safeway
06.2022 - Current

Babysitter

Care.com Inc
04.2020 - 12.2022
Jessika LorfilsStudent