Art
Jessika Lorfils
Student
Baltimore,MD
Summary
Dedicated professional with a strong background in customer service and conflict resolution, honed at Safeway. Excelled in enhancing customer loyalty through empathetic service and effective complaint handling. Skilled in Adobe Photoshop, Illustrator, Indesign and teamwork, showcasing a blend of technical proficiency and collaborative spirit. Demonstrated exceptional work ethic, organizational abilities, and commitment to accuracy and reliability.
Overview
5
5
years of professional experience
Work History
Cashier
Safeway
Damascus, Maryland
06.2022 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Babysitter
Care.com Inc
Gaithersburg, Maryland
04.2020 - 12.2022
- Communicated with parents regarding children's progress and development, raising any issues.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure nurturing environment for all children under care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
High School Diploma -
Northwest High School
Germantown, MD 06.2024 - 06.2024
Skills
Customer Service
Time management skills
Patience and Empathy
Work Ethic and Integrity
Written and verbal communication
Reliability and punctuality
Organizational abilities
Basic Math Competence
Conflict Resolution
Proficient in Adobe Illustator
Proficient in Onshape
Teamwork and Collaboration
Interests
Space/NASA
Timeline
High School Diploma -
Northwest High School
06.2024 - 06.2024
Cashier
Safeway
06.2022 - Current
Babysitter
Care.com Inc
04.2020 - 12.2022
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