Jessika Osirio
Aliso Viejo,CA
Summary
Animal-care operations leader with 18 years of professional experience spanning boarding, daycare, large-group play, animal health monitoring, client service, rescue/adoption support, facility operations, social media content management, and team leadership. Progressed from frontline animal care into senior management through repeated internal promotions.
Overview
18
18
years of professional experience
Work History
Manager
Paws Pet Resorts
San Clemente and Lake Forest, CA
12.2018 - Current
- Maintained all responsibilities of prior roles, with additional duties including creating weekly employee schedules, coordinating staffing based on occupancy and operational needs, and interviewing and onboarding new employees.
- Developed and implemented new procedures and safety protocols for pet handling and facility maintenance.
- Hand selected by ownership to transfer to and lead the operational turnaround of an underperforming center (Feb 2024) and subsequently guided the location through a corporate acquisition (Dec 2024).
- Managed employee performance through coaching, documentation, and addressing workplace concerns to enhance team effectiveness.
- Monitored and acted on center KPIs including revenue, client retention, service utilization, labor, and year-over-year performance
- Directly operated a $1.6+M annual-revenue center serving up to 100+ dogs per day and lead teams of up to 20 employees.
- Achieved positive year-over-year comp growth in 2025, one of only 2 in the local area and of 4 out of 12 locations in the region to do so.
- Oversaw facility supply needs and maintenance, ensuring repairs and effective communication with leadership on operational priorities.
- Executed client-retention initiatives, service promotions, and community outreach to strengthen local marketing efforts.
Supervisor
Paws Pet Resorts
San Clemente, CA
07.2012 - 03.2019
- Provided high-quality customer service, resolving client concerns and escalating significant animal, employee, or facility issues to management while facilitating transportation of dogs for veterinary care.
- Supported daily staff duties and animal-care operations while staying involved in group play, feeding, medication administration, sanitation, bathing, and individualized care.
- Supported rescue intake and adoption activities including animal evaluation/care, photographing and promoting adoptable dogs, screening prospective adopters, assisting with meet and greets, creating or attending fundraising events, administering vaccinations/medications, and transporting dogs for veterinary care.
- Handled front-desk tasks, including reservations, client check-in and check-out, phone and email communication, facility tours, vaccination review, and detailed client and animal records.
- Built and maintained a facility social-media presence through original content and photography that promoted services, client engagement, and rescue animals, growing the account to 2K+ followers
Kennel Attendant
Paws Pet Resorts
San Clemente, California
07.2010 - 07.2012
- Provided comprehensive daily animal care including feeding, medication administration, individual walks and potty breaks, private-care interaction, bathing, and overnight care.
- Supervised playgroups of over 60 dogs, fostering positive behavior and ensuring safe interactions.
- Maintained cleanliness of kennels and play areas, upholding hygiene standards for animal health and safety.
Kennel Technician
Pet Suites
Aliso Viejo, California
06.2008 - 07.2010
- Supervised dog playgroups of approximately 10–30 dogs and provided individualized exercise and elimination breaks.
- Monitored animals for signs of illness or distress, promptly reporting concerns to supervisor to ensure timely intervention.
- Delivered comprehensive animal-care support for dogs and cats, ensuring cleanliness through kennel/condo sanitation, and maintaining a hygienic environment with laundry and facility cleaning.
Education
Associate of Arts - Business Administration
Saddleback College
Mission Viejo, CA05-2013
High School Diploma -
Aliso Niguel High School
Laguna Niguel, CA06-2008
Skills
- Animal care & safety
- Medication administration
- Behavior & health monitoring and notation
- Intake and adoption support
- Facility operations
- Scheduling & labor management
- Client relations
- Social media management and community engagement
- Vendor coordination
Timeline
Manager
Paws Pet Resorts
12.2018 - Current
Supervisor
Paws Pet Resorts
07.2012 - 03.2019
Kennel Attendant
Paws Pet Resorts
07.2010 - 07.2012
Kennel Technician
Pet Suites
06.2008 - 07.2010
Associate of Arts - Business Administration
Saddleback College
High School Diploma -
Aliso Niguel High School