Jessika Solórzano
Davenport,FL
Summary
Dynamic leader with a proven track record at Westgate Resorts, enhancing customer satisfaction through effective staff management and attention to detail. Skilled in training and mentoring, my approach boosts team efficiency and fosters a positive customer experience. Expertise in employee motivation and inventory control underscores my ability to meet and exceed employer expectations.
Overview
1
1
year of professional experience
Work History
Resort Experience Supervisor
Westgate Resorts
02.2024 - Current
- Conducted performance reviews to support employee development.
- Increased customer satisfaction with streamlined service procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Ambassador
Discovery Cove
10.2023 - 09.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Education
Bachelor In Mass Communication - Marketing
Dr. Rafael Belloso Chacin University
Venezuela05.2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Inventory control
- Staff discipline
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Resort Experience Supervisor
Westgate Resorts
02.2024 - Current
Ambassador
Discovery Cove
10.2023 - 09.2024
Bachelor In Mass Communication - Marketing
Dr. Rafael Belloso Chacin University
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