Jessilene Elmer
Madison
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
Work History
Property Manager
Stone House Development
Madison, WI, USA
05.2018 - Current
- Maintain two Section 42 apartment buildings and manage all daily operations.
- Coordinate with maintenance staff to ensure timely completion of all tenant requests.
- Process applications in a timely manner and keep high occupancy/ low turnover rates.
- Write reports regarding occupancy rates and delinquency amounts.
- Conducted tours of apartments and responded to all leads.
- Managed tenant communications to address inquiries and resolve issues promptly.
- Conducted regular property inspections to maintain safety and compliance standards.
- Assisted in lease administration, including renewals and tenant onboarding processes.
- Monitored rent collection processes to ensure timely payments from tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented efficient filing systems for tenant records and maintenance documentation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager/Leasing Agent
Colonial Property Management
Madison, WI
04.2019 - 03.2022
- Managed daily operations of multiple properties, ensuring high occupancy rates and tenant satisfaction. (about 300 units)
- Developed and implemented property marketing strategies to attract prospective tenants.
- Oversaw maintenance staff, scheduling repairs to ensure timely resolution of tenant issues.
- Facilitated tenant screenings and lease signings, ensuring compliance with company policies.
- Conducted property tours, highlighting features and benefits to prospective tenants.
- Trained new leasing staff on best practices for tenant engagement and property management software.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Communicated effectively with owners, residents, and on-site associates.
Front Desk Receptionist
Apex Property Management
Madison, WI
04.2017 - 08.2018
- Coordinated communication between property management and tenants to resolve inquiries efficiently.
- Maintained accurate records of tenant interactions and property maintenance requests using yardi software.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected rent, fees, and payments.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Associate's Degree - Liberal Arts
Madison Area Technical College
Madison, WI05-2018
Skills
- Time management
- Vendor Relationships
- Customer service
- Communication skills
- Microsoft Office
- Property Management
- Section 42 housing and regulations
- Property management software(Appfolio, Propertyware, Yardi)
- Payment collection
- Property inspections
- Tenant relations
- Fair housing compliance
Timeline
Property Manager/Leasing Agent
Colonial Property Management
04.2019 - 03.2022
Property Manager
Stone House Development
05.2018 - Current
Front Desk Receptionist
Apex Property Management
04.2017 - 08.2018
Associate's Degree - Liberal Arts
Madison Area Technical College