Jestina Nared
Pensacola,Florida
Summary
To utilize my educational background, customer focused interpersonal skills and as a Certified Medical Administrative Assistant (CMAA) with an established healthcare facility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Gannynannies
Pensacola, Florida
01.2015 - Current
- Establishes nutritious meal plans and prepares daily offerings to meet patient dietary needs.
- Cleans house, runs errands, manages laundry, and completes weekly grocery shopping for clients.
- Assists clients with daily living needs to maintain self-esteem and general wellness.
- Transports individuals to events and activities, medical appointments, and shopping trips.
- Builds and maintains rapport with clients and family members to facilitate trusting caregiver relationships.
Customer Service Representative
Alorica
Pensacola, Florida
01.2017 - 01.2018
- Listening to customers’ concerns to maintain customer satisfaction with strategies focused on addressing needs and resolving concerns.
- Provided detailed explanations of services or products.
- Reviewed customer accounts and transactions while resolving issues.
- Communicated with customers in-person, through email or chat, or over the phone.
- Received orders, calculated charges, and processed payments.
- Monitored customer satisfaction levels.
Education
High School - undefined
Sidney Nelson High School
Pensacola, Florida01.2010
Skills
- Apply Customer service skills including greeting, assisting and discharging patients and assisting with required administrative and medical documents
- Patient appointment scheduling and referrals of patients to other providers for medical care
- Verify Medical Insurance, preauthorization and precertification of medical procedures and hospital admissions
- Cash handling and obtain credit card payments for collecting Medical Insurance Copays, Coinsurance and Deductibles
- Applies communication skills to handle difficult patient encounters
- Provides patient education information to patients
- Answering telephone calls and transfer telephone calls
- Faxing, copying, and ensuring compliance with HIPAA
- Manual and Electronic Health Records management and archiving medical records in accordance with State Law
- Developing and maintaining medical and administrative filing systems
- Prepares correspondence and manages office mail
- Manages patient referrals in accordance with proper office procedures
- Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets, bank deposits and patient accounts
- Knowledge of medical billing, coding, and submission of medical claims for reimbursement of medical services and procedures
- Order and maintain inventory of office and medical supplies
- Opening and Closing a Medical Office during daily operations
- Expert in MS Office Software
- Experienced Certified Nursing Assistant
Certification
- Certified Nursing Assistant Certification, Florida, May 2012
- Certified Medical Administrative Assistant (CMAA) Certificate of Completion, University of Western Florida, Pensacola, Florida, Graduating Aug, 2023.
- National Healthcareer Association (NHA), Certified Medical Administrative Assistant (CMAA) Certification, Leawood, KS, Certifying Aug 2023.
Timeline
Customer Service Representative
Alorica
01.2017 - 01.2018
Caregiver
Gannynannies
01.2015 - Current
High School - undefined
Sidney Nelson High School