Jesumene Pierre
Neiman Marcus
Miami,FL
2
Languages
1
Certification
22
years of professional experience
Results-oriented support associate with extensive experience in customer relations and call center environments. Recognized for strong documentation skills and the ability to resolve customer issues efficiently, contributing to improved satisfaction and loyalty. Skilled in Microsoft Office, shipping and receiving, with a calm, professional approach that keeps operations running smoothly .
Work History
Support Associate
1 Year- Assisted customers with product inquiries and order processing.
- Maintained organized merchandise displays to enhance shopping experience.
- Collaborated with team members to resolve customer issues efficiently.
- Processed returns and exchanges according to company policies.
Sales Associate
10 Months- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Collaborated with team members to achieve sales goals and improve customer service quality.
- Processed transactions efficiently using point-of-sale systems.
- Maintained product displays ensuring optimal presentation and organization.
Supervisor
1 Year 11 Months- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members on effective customer service techniques.
- Conducted performance evaluations and provided constructive feedback to staff.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
Cashier
4 Years 11 Months- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Collaborated with team members to improve checkout speed and reduce wait times during peak hours.
- Maintained store cleanliness and organization, contributing to a welcoming environment for shoppers.
Secretary Coordinator
5 Years 4 Months- Coordinated executive calendars, meetings, and travel arrangements with accurate scheduling and timely follow-up.
- Managed incoming correspondence, calls, and documentation while maintaining organized filing systems.
- Prepared reports, memos, and meeting minutes to support daily administrative operations.
- Scheduled internal and external appointments, ensuring smooth communication across departments.
Education
Associate of Science - Office Management
Photography - Photography
Skills
Customer relations
Documentation skills
Time management
Calm and professional under pressure
Shipping and receiving
Microsoft office
Accomplishments
- Collaborated with team members to resolve complex issues and meet service goals.
- Maintained accurate records and followed company procedures to ensure consistent service.
Certification
- Certificate in Business Specialist
- Certificate in Office Management
- Certificate in Office Specialist
- Certificate in Office Support
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Support Associate
Neiman Marcus
10.2025 - CurrentRead More
Sales Associate
Nordstrom
06.2024 - 04.2025Read More
Supervisor
Bed Bath & Beyond
08.2021 - 07.2023Read More
Cashier
Walmart
01.2014 - 12.2018Read More
Secretary Coordinator
MJSP
01.2005 - 05.2010Read More
Broward College
Associate of Science from Office Management
Read More
Miami Dade College
Photography from Photography
Read More