Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Work Availability
Timeline
Hi, I’m

Jesus A Lopez

Palo Alto,CA
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Jesus A Lopez

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented Management professional committed and dedicated team player, skilled at mediation and conflict resolution Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

2
years of professional experience

Work History

Kung Fu Tea
Palo Alto, CA

Manager
10.2021 - Current

Job overview

  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished 10+ tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Safeway
Palo Alto, CA

Courtesy Clerk
12.2020 - 10.2021

Job overview

  • Promoted available products and services to customers during service, account management, and order calls.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Delivered prompt service to prioritize customer needs.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Foothill College
Los Altos, CA

Associate of Science from Computer Science
09.2025

Menlo Atherton High
Atherton, CA

High School Diploma
06.2022

Skills

  • Staff Management
  • Contract Development and Management
  • Verbal and Written Communication
  • Business Planning
  • Customer Relationship Management
  • Team Leadership
  • Time Management
  • Employee Training
  • Overseeing Employees
  • Personalized Support
  • Customer Assistance
  • Efficient and Courtesy

Hobbies

I enjoy playing videogames in my spare time. I also go the gym consistently with only weekends being rest days. I also really enjoy editing and making videos for the enjoyment of others when I have the space to do so.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary
Chinese (Mandarin)
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager

Kung Fu Tea
10.2021 - Current

Courtesy Clerk

Safeway
12.2020 - 10.2021

Foothill College

Associate of Science from Computer Science

Menlo Atherton High

High School Diploma
Jesus A Lopez