Yanira Robles
Auto Zone
Bensenville,IL
1
Language
25
years of professional experience
Dynamic training and management professional with a proven track record at Auto Zone, enhancing team performance through innovative training programs and effective public speaking. Skilled in new hire training and inventory control, I foster collaboration and drive results, significantly improving customer satisfaction and operational efficiency.
Work History
Foundation Trainer
7 Years 6 Months- Demonstrated proper use of POS systems, returns processes, and transaction accuracy.
- Reinforced inventory control practices, including stocking, merchandising, and bin organization.
- Coached associates on identifying automotive parts and matching customer needs to solutions.
- Modeled effective communication during customer interactions, sales support, and issue resolution.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
Store Manager
7 Years 6 Months- Managed daily store operations, balancing customer service, merchandising, and inventory control
- Supervised team performance, assigning duties and coaching associates on sales processes
- Resolved customer concerns, recommending automotive parts and maintaining service standards
- Monitored stock levels, coordinated replenishment, and reduced out-of-stock conditions
- Trained new hires on store procedures, product knowledge, and safety expectations
- Oversaw opening and closing procedures, ensuring cash handling and operational compliance
- Evaluated sales trends, adjusted staffing coverage, and supported store performance goals
- Maintained organized sales floor, executing planograms and promotional displays
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
24 Years 11 Months- Managed daily store operations, ensuring smooth customer service, inventory control, and merchandising standards.
- Trained team members on parts lookup, sales processes, and operational procedures.
- Supervised inventory receiving, stocking, and cycle counts to maintain accurate on-hand availability.
- Resolved customer concerns promptly, supporting product selection and service satisfaction.
Education
High School Diploma
Skills
New hire training
Planning and coordination
Public speaking
Creative problem solving
Train-the-trainer
Languages
Spanish
Native or Bilingual
Timeline
Foundation Trainer
Auto Zone
04.2019 - CurrentRead More
Store Manager
Auto Zone
04.2019 - CurrentRead More
Store Manager
Oreilly Auto Pats
11.2001 - 2019Read More
Fernando Vallejo
High School Diploma
Read More