JESUS BUSTAMANTE
Aurora,IL
Overview
19
19
years of professional experience
Work History
Sales Representative Team Leader
State Farm
AURORA , IL
02.2017 - Current
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Communicated regularly with upper management regarding progress towards departmental objectives.
- Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Demonstrated product features to align with customer needs.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Monitored competitor activities in order to stay ahead of the competition.
- Reorganized routes and schedules in territory to maximize efficiency.
- Encouraged team members to exceed individual sales goals.
- Presented products and services to prospective and existing customers to meet client needs.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 100%.
- Negotiated contracts with customers in order to maximize profits.
- Maintained detailed records of all sales activities within the team's CRM system.
- Created successful strategies to develop and expand customer sales.
- Increased profitability and revenue by generating better amount in sales.
- Posed as models for advertising, artistic creation and display of goods.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Created individual performance plans for each Sales Representative on the team.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Reduced process lags by training employees on best practices and protocols.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Resolved customer complaints promptly and professionally.
- Fostered relationships with customers to expand customer base and retain business.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Executed cold calls to top-level executives to expand client base.
- Identified customer needs by asking questions and advising on best solutions.
- Generated reports summarizing team performance against established goals.
- Assessed current market conditions to inform pricing decisions and develop marketing campaigns.
- Listened to customer needs to identify and recommend best products and services.
- Performed comprehensive market research to expand sales.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Identified areas of improvement within the team's processes and procedures.
- Recognized security risks to properly handle situations.
- Improved overall customer purchasing experiences to promote steady revenue.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Recruited, hired and trained new hires to optimize profitability.
- Organized events such as trade shows or conferences to promote products or services.
- Adhered to company initiatives and achieved established goals.
- Operated register, handled cash and processed credit card transactions.
- Developed and implemented team strategies to increase sales productivity.
- Sourced new leads through industry contacts, cold calling, and other methods of outreach.
- Ensured compliance with company policies and regulations at all times.
- Collaborated with other departments such as Marketing or Customer Service on projects related to the sales process.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Answered calls per shift to assist with customer questions and concerns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Leveraged B2B & B2C skills to input and compile data gathered from various sources.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
Team Leader
Target Corporation
DeKalb, IL
02.2024 - 03.2025
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Oversaw training and development programs to enhance team skills and knowledge.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated training sessions for new employees on company policies and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Quality Assurance Manager
Assemtech
WEST CHICAGO, IL
02.2006 - 01.2017
- Fielded customer complaints and rectified service issues.
- Troubleshot product issues and fixed problems.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Collaborated with suppliers on ways to reduce costs while maintaining desired levels of product quality.
- Diminished financial discrepancies by managing P&L and budgeting to improve profitability.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Initiated change management practices to create new revenue streams and increase operational efficiencies.
- Collected and analyzed production samples to evaluate quality.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Determined optimum points to sample products and created protocols to obtain reliable data.
- Set up procedures for verifying design outputs prior to their release into production environments.
- Reviewed current standards and policies.
- Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
- Assisted with the development of new products by providing input based on knowledge gained through experience working with existing products.
- Leveraged operational statistics to implement continuous improvement programs and generate substantial revenue gains.
- Analyzed data from quality control testing to identify areas of improvement.
- Completed various financial and quality audits for different departments.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Participated in meetings with customers regarding product specifications or other quality-related topics.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Supervised and guided inspectors, technicians, and other staff.
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Established product specifications and quality assurance practices.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Monitored product trends and suggested changes.
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
- Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
- Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
- Delivered products to customer locations on time.
- Leveraged CRM skills to input and compile data gathered from various sources.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Answered calls per shift to assist with customer questions and concerns.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Inspected final results and compared to production order to support quality assurance.
- Monitored machine operations to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media as required.
- Communicated with supervisors about any changes that need to be made during production runs.
- Trained and monitored new employees to teach techniques and procedures.
- Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
- Fitted and aligned component parts in sequence and specific location in bond fixture.
- Removed broken or jammed pieces from machinery.
- Secured parts in holding fixtures firmly using clamps.
- Operated forklift to place finished products on skids and transport to warehouse.
- Assembled components into subassemblies or complete units following blueprints or diagrams.
- Performed regular preventive maintenance checks on all machinery including cleaning of machine parts.
- Oiled and cleaned machines to keep equipment in proper working order.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Maintained a safe work environment by adhering to safety procedures and regulations.
- Verified production orders prior to starting set-up.
- Verified conformance of finished products to specifications using various gauges such as micrometers, calipers and depth gages.
- Identified defective parts from the production line by conducting visual inspections during operation of equipment.
- Performed minor maintenance such as lubricating moving parts on machinery.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Documented materials used for each job to update inventory records.
- Loaded materials into machines ensuring proper positioning of material in relation to the tooling used.
- Operated manual machinery by turning and opening or closing valves.
- Loaded and set up equipment for daily machine operation.
- Repaired minor mechanical and electrical issues and notified managers of more extensive equipment problems.
- Trained new employees on how to use machinery properly for their own safety.
- Met or exceeded target for on-time customer shipments.
- Monitored and recorded pressure readings, feed rates and other operational data.
- Positioned and secured materials against cutting, clamping and feeding mechanisms.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Updated logs of maintenance activities performed on equipment in order maintain records of service history.
- Measured and inspected finished products for defects and compared to work instructions for accuracy.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Programmed computer numerical control machines using CAD and CAM software packages.
- Recorded data on daily production sheets accurately detailing number of items produced each day.
- Set up and operate production machines to perform tasks such as cutting, forming, punching, drilling and assembly.
- Ordered replacement parts when needed for maintaining equipment in good working condition.
- Followed specific mixing techniques and measurements required by procedures and batch records.
- Prepared machine for production processes by equipping with required tools and parts.
- Filed or ground rough spots or sharp edges out of finished products.
- Adjusted guides and holding devices, reducing errors from potential misalignment or product movement.
- Read diagrams and work orders to coordinate machine schedule.
- Troubleshoot malfunctions involving electrical systems, pneumatic systems, hydraulic systems or mechanical systems related to production machines.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Operated hoists, cranes and other lifting devices safely in order to move large objects around the facility.
- Inspected parts with precision measuring instruments and recorded results on inspection reports.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
East Aurora High School Aurora Illinois
Aurora, IL01-2002
Some College (No Degree) - Accounting And Business Management
Wabaunsee Community College
Aurora, ILLanguages
English
Professional
Spanish
Professional
Timeline
Team Leader
Target Corporation
02.2024 - 03.2025
Sales Representative Team Leader
State Farm
02.2017 - Current
Quality Assurance Manager
Assemtech
02.2006 - 01.2017
High School Diploma -
East Aurora High School Aurora Illinois
Some College (No Degree) - Accounting And Business Management
Wabaunsee Community College