Jesus Carattini
Pembroke Pines
Summary
Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Regional Director of Sales and Operations
Pivot concepts LLC
Laurel
05.2024 - 09.2025
- Directed regional sales strategies to enhance customer engagement and retention.
- Oversaw daily operations to ensure compliance with company policies and standards.
- Developed training programs for staff to improve product knowledge and customer service skills.
- Fostered relationships with clients to understand needs and deliver tailored solutions.
- Created and managed incentive plans for field sales staff to increase performance.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
Salesperson
Rick Case Hyundai
Sunrise
02.2021 - 01.2023
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usages.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Regional Marketing Director
WorldVentures - Travel
Plano
09.2011 - 01.2020
- Mentored marketing personnel on best practices and protocols to maximize productivity.
- Participated in industry conferences and trade shows to build relationships with potential partners.
- Created promotional content such as brochures, flyers, and digital ads.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Provided training on marketing techniques to staff members in the region.
- Supported sales team members to drive growth and development.
- Led, coached and developed employees to achieve sales goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Franklin K Lane
Queens, NY06-2002
Skills
- Customer Engagement
- Account Management
- Trial Close
- Product Description
- Customer Care
- Relationship Selling
- Deal Negotiation
- Up-Selling
- Relationship Building
- Sales Management
Languages
Spanish
Professional
Timeline
Regional Director of Sales and Operations
Pivot concepts LLC
05.2024 - 09.2025
Salesperson
Rick Case Hyundai
02.2021 - 01.2023
Regional Marketing Director
WorldVentures - Travel
09.2011 - 01.2020
High School Diploma -
Franklin K Lane