Jesus Felix

As a Chick-fil-A employee some of my responsibilities were:

- Overview operations in FOH, Making sure all areas run smooth and efficiently.

- Control schedule for all FOH employees, including time off request, availability changes and creating weekly schedule.

- Overview Food safety in FOH and Back of the house to guarantee we accomplish our set goals every quarter.

- Complete Food chain, responsibilities, which may include End of the month inventory count, accept and request transfer of supplies. Also broad knowledge in ordering truck order supplies.

- Take down catering orders and making sure of their completion including pick up and deliveries.

- Improve team member environment by checking in with the team to help development and growing of the team.

- Work directly with leadership team to support each other to accomplish all tasks and goals that are set to them daily, weekly and monthly.

- Create a stable pipeline of growing to always guarantee the efficiency of the team in all areas. Develop new trainers and leads.

- Keep control of Labor and productivity to stay within out expected goals.

- Support training department in interviewing and welcoming new hires.

- Overview continuous training and development of new hires and existing employees to improve guest experience.

- Complete customers experience, responsibilities, such as CARES, voicemails for example.

- Keep track of CEM scores to maintain and improve constantly.