JESUS GARZA
Channelview,TX
Summary
Detail-oriented HR professional with extensive expertise in managing leave of absence cases and ensuring compliance with federal, state, and local regulations. Proven track record in providing comprehensive guidance on FMLA, ADA, STD, and company leave policies, contributing to increased employee satisfaction scores. Proficient in cultivating lasting relationships with key decision-makers, customers, and team members to drive organizational success while embracing new professional challenges.
Overview
11
11
years of professional experience
Work History
HR Assistant /Leave of Absence Coordinator
Amazon
Channelview, TX
10.2023 - Current
- Orchestrated a concurrent portfolio of 400+ leave cases, maintaining total compliance with federal, state, and local policies.
- Streamlined the leave request workflow by introducing an electronic submission system, improving processing speed by 30%.
- Provided comprehensive guidance on FMLA and ADA policies to employees and management, leading to a 15% increase in employee satisfaction scores.
- Collaborated directly with healthcare providers to secure critical medical documentation, ensuring eligibility decisions were processed accurately under strict deadlines.
- Facilitated cross-functional discussions to coordinate smooth transitions for employees returning with modified duties or restrictions.
- Audited final benefits eligibility documents and collaborated with external consultants to ensure 100% data accuracy.
- Evaluated initial leave eligibility and processed claims decisions efficiently to maintain organizational compliance and employee trust.
Training – Recruiting – Sales
Verizon
06.2015 - 07.2023
- Partnered with recruiters and the onboarding team by requesting trainee recaps after hands-on training sessions from the sales floor to trainers to evaluate potential candidates' acceleration training from eight weeks to four weeks.
- Addressed innovative ideas and methods at weekly meetings to improve the training program, resulting in a redesigned trainer checklist for new candidates' support.
- Structured an ingenious system that tracked the preferences of an average of 3K customers, leading to an improved sales profit of 25%.
- Mentored newcomers on RQ, POS, and Verizon's systems to ensure readiness for the sales floor, lowering company training costs by $30K and employee turnover rate by 10%.
- Developed and executed structure to assist recruits and current employees to accomplish at least $5K in commission monthly.
Education
Bachelor of Science - Human Resource Development
University of Houston
Houston, Texas12.2021
Associates in Business Administration -
San Jacinto College
Pasadena, TX08.2016
Skills
- Leave of absence and accommodation management
- Return to work coordination
- Data literacy and reporting
- Stakeholder management
- Project planning and execution
- Regulatory compliance
- HRIS, ADP, MyTime, People portal
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary