Summary
Overview
Work History
Education
Skills
Timeline
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Jesus Gonzalez

Newark,NJ

Summary

Customer-focused store manager with extensive retail operations experience and strong team leadership skills. Achieved significant profitability improvements through strategic sales initiatives and enhanced operational efficiency. Expertise in recruiting, training, and developing high-performing teams while upholding exceptional customer service standards. Proficient in visual merchandising and conflict resolution to create a positive shopping environment.

Overview

13
13
years of professional experience

Work History

Department Manager

H&M Company USAInc
East Rutherford, NJ
11.2023 - Current
  • Established and analyzed sales and budget goals to optimize performance.
  • Recruited, onboarded, and managed team performance to enhance in-store capabilities.
  • Created sales associates' schedules to maintain high service levels during peak hours.
  • Developed sales associates for promotional readiness through targeted training initiatives.
  • Ensured proper store closure procedures were followed consistently.
  • Monitored active promotion of Customer Loyalty App and sustainability initiatives by the team.
  • Guaranteed exceptional customer service across all store areas to drive product sales.

Assistant Store Manager

Forever 21
Wayne , NJ
10.2021 - 11.2023
  • Trained new employees on store policies, procedures, and customer service standards.
  • Monitored store performance metrics, including sales and customer service ratings.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Initiated product training sessions to enhance employee product knowledge.
  • Hired and trained new associates to strengthen team capabilities.
  • Provided regular feedback on employee performance to promote improvement.
  • Oversaw daily operations, including staff scheduling and inventory management.
  • Coordinated stock replenishment based on sales trends to optimize inventory.

Visual Merchandiser

H&M
East Rutherford, New Jersey
03.2020 - 10.2021
  • Maintained a high level of organization and cleanliness throughout the store.
  • Provided training sessions for staff members on proper display techniques for different types of merchandise.
  • Ensured all signage was up-to-date and accurately reflected current promotions.
  • Assessed inventory levels and restocked items as needed to maintain attractive displays.
  • Created window and in-store displays to promote new product launches.
  • Assisted in developing strategies for increasing sales by using visual merchandising techniques.

Store Manager

Portrait Innovations
Clifton, New Jersey
10.2013 - 01.2020
  • Built strong client relationships.
  • Prioritized creating a welcoming environment for clients of all cultural backgrounds, celebrating their unique traditions and styles through personalized photography experiences.
  • Achieved highest customer service volume among all studio locations through effective team management and training.
  • Conducted daily operations, including cash handling, opening, and closing procedures.
  • Recruited and trained new employees to enhance team performance.
  • Ensured memorable and comfortable photo sessions for customers.

Retail Sales Associate

Lush Cosmetics
Pleasanton, California
02.2012 - 03.2013
  • Delivered a unique shopping experience through personalized product demonstrations.
  • Cultivated professional relationships with customers to enhance loyalty.
  • Maintained comprehensive knowledge of products and ingredients to assist shoppers effectively.
  • Suggested additional products to increase sales through effective upselling techniques.
  • Completed shift logs detailing daily successes and strategies for future improvements.
  • Ensured store cleanliness throughout each shift to promote a welcoming environment.
  • Processed cash, check, and credit card transactions accurately at the cash register.

Education

High School Diploma -

Island High School
Alameda, California
2009

Skills

  • Staff recruitment and employee training
  • Sales analysis and performance evaluation
  • Customer service and loyalty
  • Visual merchandising and operational oversight
  • Scheduling and supply management
  • Department leadership and relationship management

Timeline

Department Manager

H&M Company USAInc
11.2023 - Current

Assistant Store Manager

Forever 21
10.2021 - 11.2023

Visual Merchandiser

H&M
03.2020 - 10.2021

Store Manager

Portrait Innovations
10.2013 - 01.2020

Retail Sales Associate

Lush Cosmetics
02.2012 - 03.2013

High School Diploma -

Island High School

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