Jesus Gonzalez
Midlothian,TX
Summary
Results-driven manager specializing in operations management and safety compliance. Expertise in streamlining processes to enhance service delivery and improve customer satisfaction. Proven track record in fostering employee training initiatives that drive performance and engagement.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Manager
Conoco Gas Station
Midlothian, Texas
01.2018 - 08.2026
- Streamlined daily operations to enhance service delivery speed and reliability.
- Trained new employees on safety protocols and customer service standards, ensuring compliance and high-quality service.
- Monitored inventory levels and coordinated supply orders for optimal stock availability.
- Implemented promotional strategies that enhanced customer engagement.
- Resolved customer complaints to ensure satisfaction with services provided.
- Conducted regular safety inspections to maintain compliance with industry standards.
- Coached and mentored team members, fostering professional development and enhancing team capabilities.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery.
Shift Lead
Texas Boy Express
Midlothian, Texas
07.2012 - 12.2017
- Oversaw daily store operations to ensure smooth functioning in the absence of management. in absence of Store Manager or Assistant Manager, ensuring continuity and support for team.
- Supervised daily operations and ensured team compliance with safety protocols.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Responded to customer inquiries and complaints in a professional manner.
- Analyzed daily sales reports and tracked financial performance metrics to identify trends and inform decision-making.
- Conducted inventory counts to maintain accurate stock levels and prevent discrepancies., resolved discrepancies and completed paperwork to keep system accurate and current.
Skills
- Operations management
- Inventory management
- Vendor management
- Supplier negotiation
- Safety compliance
- Employee training
- Customer service
- Performance analysis
- Decision-making
- Work prioritization
- Financial analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Conoco Gas Station
01.2018 - 08.2026
Shift Lead
Texas Boy Express
07.2012 - 12.2017