Jesus Hernandez Ovalle

I have 5 years of linehaul experience. My responsibilities are to keep the Linehaul, transportation network, running efficiently safely, and in compliance, While supporting the Team to Meet daily performance schools. I managed the Linehaul field operations and ensuring transportation procedures and regulations, which also include the DOT regulations are met, I am also responsible to schedule and oversee the dock for correct equipment, tracking movements, ensuring that the trailers are arriving to their destination on time and protecting service. I also use Linehaul concept knowledge and practices to improve operational processes, troubleshoot issues and maintain compliance with transportation regulations using TMS to also help us track. Manage route and soul logistical problems in real time, including speaking with B/C and AO, to coordinate their teams to keep the Linehaul network productive.

• Handled merchandise in accordance with product handling standards
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times
• Resolved customer complaints and adjusted orders
• Contacted customers prior to delivery to coordinate delivery times
• Completed order forms and collected payments to keep customer accounts current
• Notified customers of delays, decreasing calls to support
• Operated delivery vehicles 5 days per week, averaging 100 miles on road and 80-120 customers served
• Processed payments by accepting cash, checks and credit card payments
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
• Answered customer questions regarding shipments
• Completed daily pre-trip inspection checklist before first delivery
• Obtained signatures on all invoices and credits to stay on top of paperwork requirements
• Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
• Delivered rush merchandise on tight schedules to meet customer targets
• Maintained 8 long-term customer accounts worth over $1,000 - 2,000 through exceptional customer service
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

• Handled merchandise in accordance with product handling standards
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times
• Resolved customer complaints and adjusted orders
• Contacted customers prior to delivery to coordinate delivery times
• Notified customers of delays, decreasing calls to support
• Operated delivery vehicles 6 days per week, averaging 100 miles on road and 60-70 customers served
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
• Answered customer questions regarding shipments
• Completed daily pre-trip inspection checklist before first delivery
• Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
• Reviewed over 60-70 daily delivery documents and orders and reported any errors found on delivery documents to supervisor
• Obtained signatures on all invoices and credits to stay on top of paperwork requirements
• Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.

• Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
• Assisted in loading delivery trucks with prepared packages
• Alerted purchasing team of shortages or damaged goods identified when unloading trucks
• Resolved conveyor system issues by clearing jams and blockages
• Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
• Used scanners to track parcel information such as condition or receipt.