Jesus Lopez
Queen Creek,AZ
Summary
Accomplished Manager at Whataburger with a proven track record in staff management and customer service excellence since a Team Member. Leveraged team leadership and complex problem-solving skills to enhance operational efficiency and quality, achieving significant improvements in customer satisfaction and sales performance. Expert in staff training, policy implementation, and budget control, consistently exceeding performance goals. I'm looking forward to more opportunities to develop and achieve the best of me as a Leader,
Overview
2
2
years of professional experience
Work History
Manager
Whataburger
Mesa, AZ
05.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Team Leader
Whataburger
Mesa, AZ
05.2022 - 10.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Member
Whataburger
Tempe, AZ
05.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
No Degree -
Rio Rico High School
Rio Rico, AZ05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales Techniques
- Policy Implementation
- Sales management
- Performance Evaluations
- Marketing
- Product Management
- Budget Control
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Hiring and Training
- Task Delegation
- Goal Setting
Timeline
Manager
Whataburger
05.2022 - Current
Team Leader
Whataburger
05.2022 - 10.2023
Team Member
Whataburger
05.2022 - 11.2022
No Degree -
Rio Rico High School