LYNDIE NILES

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.

• Collected, completed, and processed lease applications.
• Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
• Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
• Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.

• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
• Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
• Recommended retail products for at-home use.
• Handled busy schedules and stayed on top of key deadlines.
• Performed consultations for patients before scheduling treatments.

Customer Service-

• In QA coached agents on policies within Jet and providing constructive feedback to improve their day to day tasks and job within Jet.
  
• Within Jets social media department I respond to customers on our social media platforms such as Facebook, Instagram, Twitter and respond to our site reviews. Social media is more of an escalated department so we do handle more unique interactions. In this department I do work with scheduling freight return calls as well
• Educated employees on specific QA standards and confirmed maintenance of standards
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining