Jesus Munguia
Tucson,AZ
Summary
Dynamic Broadband Technician with a proven track record at End 2 End Technology, enhancing customer satisfaction through expert network troubleshooting and effective communication. Skilled in fiber optic splicing and cable management, I excel in resolving technical issues and training clients, ensuring seamless service delivery and adherence to safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Broadband Technician
End 2 End Technology
Tucson, AZ
08.2022 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Kept clients informed throughout the service process, effectively communicating technical information in layman''s terms as needed.
Fire Security
Fire Security Communications Explorer
Phoenix, AZ
07.2021 - 08.2022
Set up fire alarm systems adhering to safety standards.
Field Technician
Arizona Communication Expert
Tucson, AZ
03.2019 - 07.2022
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Education
High School Diploma - Welding
Sunnyside
Tucson, AZ05.2006
Skills
- Customer service
- Fiber optic splicing
- Network troubleshooting
- Cable management
Certification
Broadband customer satisfaction.
Languages
Spanish
Full Professional
Timeline
Broadband Technician
End 2 End Technology
08.2022 - Current
Fire Security
Fire Security Communications Explorer
07.2021 - 08.2022
Field Technician
Arizona Communication Expert
03.2019 - 07.2022
High School Diploma - Welding
Sunnyside