Jesus Pena
Customer Service
Escondido,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Im also Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Owner/Operator
Los Tres Compadres Mexican Food
110 E Mission Rd Fallbrook CA 92028, CA
07.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Planet Fitness
08.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Service Porter
Toyota Service Center
06.2020 - 11.2020
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
Crew Member
McDonald's Restaurant
02.2019 - 09.2020
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Escondido High School
Escondido, CA05.2020
Skills
- Safety Inspections
- Calm and Professional Under Pressure
- Training Initiatives
- Communication Skills
- Leadership
- Customer Consulting
- Active Learning
- Customer Inquiry Response
- Customer Account Management
- Sales and Upselling
- Client Relationships
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Owner/Operator
Los Tres Compadres Mexican Food
07.2021 - Current
Customer Service Representative
Planet Fitness
08.2020 - 07.2021
Service Porter
Toyota Service Center
06.2020 - 11.2020
Crew Member
McDonald's Restaurant
02.2019 - 09.2020
High School Diploma -
Escondido High School
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