Jesus Pena
Clearwater,FL
Summary
Dynamic professional with a proven track record at AutoNation Toyota, excelling in online sales and customer engagement. Leveraged CRM software to enhance lead tracking and developed personalized strategies, resulting in increased customer retention. Adaptable and goal-oriented, with strong multitasking abilities and a commitment to delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Internet Sales Representative
AutoNation Toyota
Pinellas Park, FL
12.2022 - Current
- Over 18+ cars average every month
- customer financial service CFS experience
- Managed online customer inquiries, providing timely and accurate information on vehicle availability and pricing.
- Utilized CRM software to track leads and enhance customer engagement throughout the sales process.
- Developed personalized follow-up strategies to increase customer retention and satisfaction rates.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Executive Sous Chef
Noble Crust
Wesley Chapel, FL
01.2017 - 12.2022
- Supervised kitchen staff to ensure adherence to quality and safety standards.
- Developed and refined menu offerings based on seasonal ingredients and customer preferences.
- Coordinated food preparation and plating for high-volume service periods, maintaining efficiency.
- Trained junior chefs in culinary techniques and kitchen operations to enhance team performance.
- Implemented inventory management practices to reduce waste and optimize ingredient utilization.
- Managed inventory control, reducing food waste and optimizing budget allocation.
Education
High School Diploma -
International
VenezuelaSkills
- Online sales techniques
- Goal-oriented mindset
- Adaptability to change
- CRM software experience
- Social media proficiency
- Multitasking
- Self motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Internet Sales Representative
AutoNation Toyota
12.2022 - Current
Executive Sous Chef
Noble Crust
01.2017 - 12.2022
High School Diploma -
International