Jesus Rocha
Aurora,IL
Summary
Customer-focused professional with 4+ years of experience in retail, warehouse, and food service sectors. Demonstrated ability to multitask and communicate effectively in high-volume environments. Bilingual in English and Spanish, enhancing customer interactions, currently pursuing a degree in Business to develop skills and knowledge further.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
Oswego, IL
03.2023 - 03.2025
- Accurately picked, prepared, and packaged online customer orders for timely pickup
- Provided customer service through effective communication regarding order substitutions
- Maintained a clean and organized workspace in compliance with safety and quality standards
- Collaborated with team members to improve order efficiency and reduce fulfillment errors
- Demonstrated flexibility and adaptability by assisting in other departments when needed
Order Filler
S.P Richards
Batavia, IL
08.2022 - 03.2023
- Retrieved and prepared customer orders with precision and efficiency to meet shipping deadlines
- Operated warehouse equipment including pallet jacks and RF scanners to streamline operations
- Supported cross-functional teams through cross-training in multiple departments, enhancing flexibility
- Conducted routine quality checks to ensure product accuracy and condition
- Maintained detailed records of order fulfillment and inventory levels
Crew Member
McDonald's
Naperville, IL
01.2020 - 02.2022
- Provided fast, friendly, and accurate customer service in a high-pressure environment
- Trained and mentored new employees to ensure consistency in procedures and service standards
- Operated POS systems and handled cash transactions with accuracy
- Maintained cleanliness and compliance with food safety standards during peak hours
- Recognized for reliability, teamwork, and commitment to creating a positive customer experience
Education
Associate's Degree - Business
Waubonsee Community College
Sugar Grove05-2025
Skills
- Customer Service
- Communication
- Teamwork
- Inventory & Stocking
- Attention to Detail
- Basic Math Skills
- Adaptability
- Multitasking
- Time Management
- Reliability
Awards
- Associate of the Month, Walmart, 08/01/22, Recognition for outstanding performance and dedication.
- Associate of the Month, McDonald's, 02/01/22, Followed by promotion to Crew Trainer in recognition of exemplary performance and leadership capabilities.
- Top-Performing Employee, S.P. Richards, 09/01/21, Highlighted by successful cross-training in diverse warehouse operations, enhancing overall efficiency and productivity.
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Walmart (August 2023): Associate of the Month for outstanding performance and dedication
- McDonald’s (February 2022): Associate of the Month; promoted to Crew Trainer for leadership and initiative
- S.P. Richards (September 2022): Top-performing employee; successfully cross-trained in multiple warehouse operations
Timeline
Digital Personal Shopper
Walmart
03.2023 - 03.2025
Order Filler
S.P Richards
08.2022 - 03.2023
Crew Member
McDonald's
01.2020 - 02.2022
Associate's Degree - Business
Waubonsee Community College
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