JESUS VALERA
Garland
Summary
Bilingual (English/Spanish) operations leader combining 15+ years as a credentialed educator (preschool through adult learners) with 7 years of progressive Amazon operations leadership. Former AFW2 launch team member with deep expertise in process design, training delivery, and building high-performing teams from the ground up. Promoted from AM I to AM II; managed 73+ direct reports; certified Hazmat coordinator. Uniquely positioned to bridge pedagogy and operations as an Area Manager.
Overview
9
9
years of professional experience
Work History
Area Manager II
Amazon, AFW2 — C-Returns
03.2025 - Current
- Lead daily operations and route optimization across C-Returns; drive compliance, safety, and standard-work adoption through hands-on team leadership.
- Streamline logistics and build cross-functional partnerships (IT, RME, PXT, Safety, Learning, SL) to align transportation with supply chain goals.
- Implement performance metrics and continuous improvement cycles to elevate team productivity and operational quality.
- Served as Hazmat Coordinator for AFW2 — designed and facilitated hazardous materials training program ensuring full regulatory compliance.
- Championed Associate engagement (captainship model); built trust-based relationships across 73 direct reports to reduce attrition and sustain morale.
- Influenced operations leadership team to address cross-sort issues; served as key liaison between floor associates and senior management.
Area Manager I
Amazon, AFW2 — C-Returns
08.2020 - 06.2023
- Launch Team Member — helped stand up AFW2 C-Returns from ground zero; built processes, trained associates, and established operational standards during launch phase.
- Applied root-cause analysis and data-driven problem solving to identify and resolve operational breakdowns in real time.
- Delivered clear, consistent communication to AAs and PAs across distributed teams; effectively prioritized workload under launch-phase ambiguity.
Area Manager I
Amazon, MIA7 — C-Returns
08.2020 - 07.2021
- Improved vendor returns process through analytical capability and deep process knowledge; managed cross-functional projects from initiation to completion.
- Leveraged bilingual (English/Spanish) fluency for internal/external stakeholder communication and associate coaching, improving team cohesion.
- Demonstrated sincere bias for action: drove quality improvements through tools, process design, and structured performance conversations.
Earlier Amazon Roles
01.2017 - 01.2021
- MIA5 Sort Center — AM I (Jul–Aug 2020) Managed Wrap Down ops; developed metrics for flow management; coached data-driven decision culture.
- MIA1 FC — Non-Inventory Receiver (Jun 2019–Jul 2020) Streamlined receiving processes; trained and managed material handlers; improved floor layout.
- DMI3 Delivery Station — Problem Solve Lead (Apr–May 2019) Led problem-solving team; processed trouble tickets and managed merchandise status workflow.
- DMI3 Delivery Station — Logistics Coordinator (Oct 2017–Jan 2019) Processed customer orders with precision; managed flex driver routes in time-sensitive environment.
Education
Bachelor of Arts - Foreign Languages Teacher
Los Andes University
Venezuela01-2009
Information Technology / Computer Science
Mario Briceño Iragorry Institute
Venezuela01-2003
Skills
- Curriculum Development
- Adult Learning Principles
- Launch Operations
- Team Leadership
- Hazmat Coordination
- Bilingual (EN/ES)
- Process Improvement
- Root Cause Analysis
- Associate Engagement
- Cross-Functional Collab
- Data-Driven Decisions
- Customer Obsession
- Technical: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Web Research
- Social Networking Platforms
Accomplishments
- 15-Year Educator Preschool through adult — curriculum design, assessment & bilingual delivery
- Launch Team AFW2 founding team member — built processes & standards from day one
- Hazmat Program Designed & ran AFW2 hazardous materials training program
- AM I → AM II Promoted through merit; led 73+ direct reports across C-Returns ops
- Bilingual Impact English/Spanish fluency drives coaching, training & stakeholder alignment
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Area Manager II
Amazon, AFW2 — C-Returns
03.2025 - Current
Area Manager I
Amazon, AFW2 — C-Returns
08.2020 - 06.2023
Area Manager I
Amazon, MIA7 — C-Returns
08.2020 - 07.2021
Earlier Amazon Roles
01.2017 - 01.2021
Information Technology / Computer Science
Mario Briceño Iragorry Institute
Bachelor of Arts - Foreign Languages Teacher
Los Andes University
TEACHING EXPERIENCE (15 YEARS)
- Foreign Languages & Computer Science Educator | 1994 – 2009 | Venezuela
- Designed and delivered bilingual (English/Spanish) curricula across ALL education levels: preschool, primary, secondary, and adult/continuing education — demonstrating mastery of differentiated instruction and learner-centered pedagogy.
- Developed assessment frameworks, instructional materials, and training programs for 200+ students annually; adapted content to diverse learning styles and cognitive levels.
- Applied adult learning principles and structured coaching methods to drive measurable learner outcomes — the same competencies now embedded in Amazon Associate onboarding and development.
- Led Computer Science instruction at Mario Briceño Iragorry Institute, integrating technology tools into learning environments — directly applicable to LMS platforms and digital training delivery.
- Foundation: Bachelor of Arts, Foreign Languages Teacher — Los Andes University (2009); IT/Computer Science — Mario Briceño Iragorry Institute (2003).