Jesus Vaquera
San Antonio,TX
Summary
Results-driven Store Manager with a proven track record in sales strategy, team leadership, and employee training. Expertise in maximizing profitability through effective inventory management and exceptional customer relationship management.
Overview
10
10
years of professional experience
Work History
Store Manager
UNTUCKit
San Antonio, TX
11.2018 - Current
- Managed daily store operations and staff scheduling for efficient workflow.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Developed strategies to maximize sales and profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created weekly work schedules for store personnel.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Conducted inventory checks to maintain stock levels and prevent shortages.
- Implemented procedures for cash handling and transaction processing.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Barista Shift Supervisor
Starbucks
San Antonio, Texas
01.2016 - 02.2019
- Supervised daily operations and ensured smooth workflow during busy shifts.
- Trained new baristas in drink preparation and customer service techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Handled cash transactions and balanced registers at the end of each shift.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of workstations and seating areas.
- Provided support during peak hours by running drinks or helping out on the register.
- Ordered products from suppliers when inventory was low or out of stock.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Cook
Whataburger
San Antonio, Texas
09.2015 - 01.2016
- Prepared menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Assisted in inventory management and restocking of supplies as needed.
- Trained new staff on proper cooking techniques and kitchen procedures.
Education
High School Diploma -
Luther Burbank High School
San Antonio06-2013
Skills
- Sales strategy
- Visual merchandising
- Employee training
- Inventory management
- Cash handling
- Customer relationship management
- Staff scheduling
- Team leadership
- Performance evaluation
- Problem solving
- Data analysis
- Sales promotions
- Bank and safe deposits
- Friendly and positive
- Profit margin optimization
- Store merchandising
Timeline
Store Manager
UNTUCKit
11.2018 - Current
Barista Shift Supervisor
Starbucks
01.2016 - 02.2019
Cook
Whataburger
09.2015 - 01.2016
High School Diploma -
Luther Burbank High School