Jesus Vera
Kissimmee
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to enhance guest satisfaction through personalized service and effective communication. Skilled in cash handling and maintaining cleanliness standards, consistently fostering a welcoming atmosphere that encourages repeat visits.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden Restaurant
05.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Learned menu items thoroughly to effectively communicate options and answer customer questions.
- Supported team members during peak hours by efficiently managing multiple tables and orders.
- Followed safety protocols and sanitation guidelines to maintain a safe dining environment for guests.
- Engaged with customers to create a welcoming atmosphere, enhancing overall dining satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Tow Truck Driver
Central Florida Pick and Pay
04.2020 - 04.2024
- Operated tow trucks to safely transport vehicles from various locations.
- Conducted vehicle assessments to determine safe towing methods and equipment needed.
- Communicated effectively with customers to provide updates on vehicle recovery status.
- Maintained accurate records of towing services and customer interactions.
Server
Bonefish Grill Restaurants
04.2016 - 04.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
American Academy
01-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Languages
English
Spanish
Full Professional
Timeline
Server
Olive Garden Restaurant
05.2024 - Current
Tow Truck Driver
Central Florida Pick and Pay
04.2020 - 04.2024
Server
Bonefish Grill Restaurants
04.2016 - 04.2020
American Academy
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