Jesus Ybarra
Pasco,WA
Summary
Driven professional with a proven track record at Walmart, excelling in customer service and sales expertise. Demonstrated ability to manage high-stress situations, enhancing customer loyalty and repeat business through exceptional people skills and problem-solving. Skilled in cash handling accuracy and payment processing, adept at fostering teamwork and collaboration for optimal results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart
08.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Walmart
08.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma - Accountant
Charles Drew
Los Angeles, CA06.1985
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Store Opening and Closing
- Sales expertise
- Customer Needs Assessment
- Payment Processing
Accomplishments
I’m in charge of money transfers , bill payments and check cashing plus customer service, cashiering etc. I do have certificates for good customer service
Certification
Good customer service
Languages
Bilingual
Elementary
Timeline
Sales Associate
Walmart
08.2019 - Current
Customer Service Representative
Walmart
08.2019 - Current
Diploma - Accountant
Charles Drew