Jesus M. Martinez V
Laredo,TX
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
1
1
year of professional experience
Work History
Head Cashier Supervisor
Lowe's Home Centers, LLC
06.2023 - Current
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts -
Laredo College
Laredo, Texas05.2023
High School Diploma -
United South High School
Laredo, TX2019
Skills
- Team Leadership
- Team training and development
- Mentoring and Coaching
- Customer Complaints Handling
- Customer Service
- Organizational abilities
- Employee Scheduling
- Cash Register Operation
- Loss prevention strategies
- Computer Proficiency
- Safety Procedures
Languages
Spanish
Timeline
Head Cashier Supervisor
Lowe's Home Centers, LLC
06.2023 - Current
Associate of Arts -
Laredo College
High School Diploma -
United South High School